Senior Consultant

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Nexthink Architect & Strategy Consultant (Digital Employee Experience (DEX))

We are seeking a DEX Lead and Nexthink Architect & Strategy Consultant with a strong blend of technical expertise, advisory skills, and executive-level experience. This role requires deep knowledge of the Nexthink platform to drive Digital Employee Experience (DEX) strategy, lead governance discussions, and articulate value propositions to stakeholders.

Join us to do the best work of your career and make a profound social impact as a DEX Lead and Nexthink Architect & Strategy Consultant on our Consulting Team in Bangalore.

What you’ll achieve

The consultant is an integral part of the services organization and a customer-facing representative, responsible for ensuring that Nexthink products are implemented within a customer's organization in such a way as to meet or exceed customer expectations of the solution's technical capabilities.

You will:

Strategy & Advisory
Drive and facilitate overall DEX Strategy, providing thought leadership on governance and value proposition conversations with customer stakeholders.
Serve as a client-facing lead for executive readouts across multiple programs or engagements.
Create Success Plans, Roadmaps, and Value Realization documents to help customers achieve business objectives.
Position IT leaders at the forefront of strategic decision-making by offering comprehensive insights into the Digital Employee Experience (DEX), empowering IT executives to shape the future of the digital workplace and aligning DEX enhancements with overarching business goals to drive productivity.
Serve as a pivotal resource for long-term, proactive strategy development in optimizing the digital landscape.

Use Case Definition & DEX Optimization: Identify potential use cases to improve user experience, stability, and performance scores in the Nexthink DEX tool.. Build intake processes to gather requirements from stakeholders and participate in problem hunting sessions to identify opportunities in the environment. Using technical expertise and experience of IT Operations, design and author Nexthink Content Solutions which provide Digital Experience Monitoring across any given area of technology. Investigate and research how new areas of IT — such as cloud services, endpoint management, or thin client technologies — can be described and monitored from an employee-centric Digital Experience perspective.. Achieve DEX maturity by incorporating Nexthink processes and technology into the organization and aligning IT services with business strategic plans.
End-to-End Endpoint Installation & Platform Deployment: Install an endpoint agent on all devices connected to the Nexthink platform, choosing the endpoint agent and deployment path that matches the customer's environment. Manage all installation scenarios including initial setup, managed non-virtual infrastructure, managed virtual infrastructure, and managed hybrid infrastructure (deploying Nexthink Collector on endpoint devices and VMs where applicable).Manage the Nexthink Collector — a lightweight agent that gathers hardware, software, and activity data from devices; captures and reports network connections, program executions, installations, and other activities; and enables employee engagement through feedback retrieval and remote device actions. Manage the Nexthink Experience and Nexthink Infinity platform, with knowledge of migration to Nexthink Infinity, and ensure that Collector versions are kept up to date in the environment.
Platform Administration & Technical Delivery: Maintain sufficient technical capability and current best practice knowledge to implement and operate all of Nexthink's products at an advanced level of competency. Install and configure Nexthink in line with the agreed solution design; implement all technical aspects of service delivery to the required standard of quality. Configure and manage Nexthink components: Collector, Engine, Portal, Remote Actions, and Campaigns. Integrate Nexthink with ITSM platforms (e.g., ServiceNow) and directory services (e.g., Active Directory). Demonstrate strong proficiency with Nexthink Query Language (NQL), investigations, dashboards, and reporting. Analyze telemetry, summarize findings, and translate insights into prioritized recommendations. Produce executive-level documentation, including implementation decisions, runbooks, and results reporting. Collaborate with global teams to support and mentor them as they develop Nexthink skills.

Automation & Integration: Automate tasks, drive adoption, and integrate Nexthink with the IT ecosystem to maximize the impact of the digital employee experience strategy. Demonstrate proficiency in PowerShell, Bash, JSON, and JavaScript for building and maintaining Nexthink Remote Actions. Drive and implement automation initiatives within the customer's environment.
Stakeholder Engagement & Training: Educate and empower Nexthink customers to take full advantage of the solution so it is fully adopted.. Understand customer requirements to advise and implement a relevant Nexthink solution in line with industry best practices. Advise Customer & Partner leadership on leveraging Nexthink insights for endpoint modernization and service optimization. Train and coach teams on Nexthink investigations and visualizations.Work collaboratively with internal teams (sales, pre-sales, support, product management) and Nexthink partners.

Take the first step towards your dream career.

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

8+ years of experience in a software consulting role with good troubleshooting skills and technical knowledge of IT Operations and ITIL.
Exposure to Digital Transformation projects, preferably end-user related.
Excellent knowledge of Microsoft Windows clients and applications (macOS is a plus).
Proven experience in a consulting or advisory role with strong business acumen and executive-level, client-facing skills.
Hands-on experience with Nexthink Infinity and/or V6 platform administration and delivery.
Familiarity with large-scale enterprise End-User Compute (EUC)/VDI environments and service desk enablement.
Experience supporting persona-driven analysis and workshops using Nexthink findings.
Experience deploying and managing Nexthink Collectors and handling integrations with ServiceNow.
Knowledge of how to create synergy across DEX and various EUC offerings.

Candidates must hold or be actively pursuing the following certifications from the official Nexthink Learn platform

Certified Nexthink Associate, Certified Nexthink Professional in Content Management, Certified Nexthink Professional in Application Experience Management, Certified Nexthink Administrator, Certified Nexthink Professional in IT Support, Certified Nexthink Professional in DEX Management, Certified NQL Practitioner, Certified Nexthink Practitioner in DEX Automation (Required),

Desirable Requirements

Knowledge or exposure to alternative DEX platforms such as Lakeside SysTrack, Riverbed Aternity, or Ivanti.
High proficiency in scripting (PowerShell, Python) for automation..
Familiarity with Windows/macOS environments and EUC technologies.
Solid understanding of ServiceNow and IT Service Management (ITSM) principles for integrating proactive insights into workflows.
Strong expertise in Nexthink platform administration for end-user analytics and automation, including Workflow design, Remote Action (RA) scripting, and Campaigns..
Advanced PowerShell automation for enterprise environments.
Desired experience with Cloud deployments (e.g., Architecture, Security/SSO, APIs).
Ability to quickly learn new technologies in an unsupervised environment.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 10-Jul-26

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.