Senior Associate, Strategy & Operations, DoorDash for Business (Self Serve Meal Manager)

About the Team

DoorDash for Business is building the premier corporate dining and benefits platform—helping companies of all sizes feed their teams through industry-leading products and meal programs. Our mission is to become the go-to solution for executives, administrators, and employees who need seamless, high-quality food programs at work. We move fast, operate with an ownership mindset, and are growing new product lines to better serve our corporate customers.

About the Role

As a Senior Associate on the DoorDash for Business Strategy & Operations team, you will help grow and run Self-Serve Meal Manager, our free, self-serve product that automates recurring meals for teams and offices. Because the product is self-serve, growth is product-led: customers find us, sign up, set up a calendar, and decide whether to stay without a sales rep in the loop. Your job is to make every stage of that funnel work better.

• Acquire: Bring new teams in at the top of the funnel, both on the DoorDash platform (merchandising, in-app placements, lifecycle messaging) and off platform (paid, email, and organic channels).
• Activate: Turn sign-ups into first orders through strong onboarding, and find and fix where customers drop off.
• Retain: Keep teams ordering through a reliable, high-quality product experience, and catch the issues that cause churn before customers leave.

This is a role for someone versatile who will wear many hats: analyst, growth operator, customer-facing problem solver, and product partner. You will be expected to find a problem in the data, work out why it is happening, and drive the fix yourself. The role is built to grow. As the product scales, so will your scope and ownership.

You will report to the Manager, Strategy & Operations for DoorDash for Business and can work remotely or hybrid depending on preference.

You’re excited about this opportunity because you will…

• Own the funnel: Analyze the self-serve funnel end to end, from visitor to sign-up to activation to repeat ordering. Find where customers drop off and run experiments on acquisition channels, onboarding, selection, and promotions to lift conversion and retention.
• Go deep on the data: Write SQL daily to size problems, segment customers, measure lift, and tell a real result from noise. Build the dashboards and automated checks that let a small team support a growing customer base.
• Work directly with customers: Email customers, resolve issues, and run proactive outreach to teams that are stuck, at risk, or churned. Hear first-hand why people stay and why they leave.
• Turn issues into patterns: Translate individual customer problems into trends, then flag them to product and engineering with a clear call on severity: urgent and big, or real but minor, backed by the metric impact.
• Improve reliability: Root cause order defects such as late deliveries, point of sale issues, and failed drop-offs. Work with merchants, Dashers, and support partners on fixes and track the impact on quality metrics.
• Use AI to scale: Build AI-assisted workflows that flag at-risk customers, orders, and merchants, and replace slow manual analysis and one-off fixes with repeatable processes the team can maintain.
• Influence the roadmap: Bring customer, merchant, and order data to product, engineering, and operations partners as clear recommendations.

We're excited about you because…

• You have 2–5 years of experience in strategy and operations or growth, ideally at a marketplace company, a high-growth B2B startup, or an early-stage AI company.
• You are deeply analytical. You write SQL fluently, are comfortable with large datasets, and can get to a root cause and turn complexity into a clear recommendation.
• You have run growth or conversion experiments and can tell a real lift from noise.
• You are hungry to learn and quick to pick up new domains, tools, and skills. You are versatile, happy to switch between analysis, customer conversations, and process building, and you want a role you can grow into.
• You are comfortable in customer-facing work: writing clear emails, handling frustrated customers, and resolving issues with empathy and ownership.
• You have a product mindset. You can spot patterns across customer issues and judge what is urgent and what is not, and you can make that case to product partners.
• You are extremely comfortable using AI (e.g., Claude, ChatGPT, Cursor, or similar) in your daily work to automate workflows, analyze data, and make faster, better decisions.
• You own problems end to end, from diagnosis to testing to rollout, and are comfortable building processes in ambiguous, early-stage environments.
• You communicate with clarity and influence, tailoring your message for customers, merchants, cross-functional partners, and senior leadership.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$87,000-$128,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023.  We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
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