Scrum Master

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.

At Kaseya, we don't just raise the bar. We build it.

GREAT opportunity to grow with rapidly growing company, Kaseya. We are seeking a Technical Program Manager/Scrum Master to join our agile development team. You will be responsible for driving cross-functional collaboration, ensuring successful project execution, and delivering high-quality software products on time. Your role will involve facilitating scrum ceremonies, coaching the team on agile best practices, and acting as a liaison between the team, product owner, stakeholders, and management.

Key Responsibilities

• Develop and execute comprehensive program plans, ensuring alignment with organizational goals.
• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Organize and facilitate scrum ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Manage all Jira processes, reporting, and dashboards for the engineering team.
• Track and communicate the team's progress, velocity, and sprint goals using appropriate tools and metrics.
• Remove impediments and blockers that hinder the team's progress and performance.
• Coordinate and allocate resources effectively to ensure project success.
• Facilitate communication and collaboration across various teams, ensuring a unified approach to program delivery.
• Coach the team on agile best practices, self-organization, and cross-functionality.
• Manage risks, issues, and dependencies, escalating them as necessary.
• Oversee the quality of deliverables, ensuring they meet established standards and requirements.
• Foster a culture of continuous improvement and innovation within the team and organization.
• Regularly communicate program status, milestones, and risks to stakeholders at all levels.

Education

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Certified Scrum Master (CSM) or equivalent certification.

Required Experience & Skills

• 7+ years as a Scrum Master in professional software delivery environments, with a track record of measurable impact on velocity, quality, and team satisfaction.
• Demonstrated experience designing and executing process improvements that produced documented, sustained results — not one-sprint experiments.
• Deep fluency in Agile and Scrum principles; able to apply them pragmatically rather than dogmatically.
• Experience facilitating large-group sessions, cross-team workshops, and stakeholder-facing reviews with confidence and skill.
• Proficiency interpreting delivery metrics: velocity, defect rates, cycle time, throughput, flow efficiency, and team satisfaction indices.
• Proven ability to coach resistant or skeptical team members and stakeholders toward Agile adoption.
• Strong written and verbal communication skills — able to translate team dynamics and technical delivery into language that resonates at the executive level.

Nice to Have

• SAFe certification (SSM, RTE, or SA) and experience operating within a Solution Train or ART.
• Experience with Jira, Jira Align, Rally, or comparable ALM tooling.
• Background in software engineering, QA, or product management — practitioners who became Scrum Masters bring uncommon credibility.
• Facilitation certification (ICP-ATF, AF, or equivalent).
• Experience running Agile transformations or scaling Agile practices across multiple teams.

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.