Sales Lead, Morocco

Tesla•Apply•Published 3 hours ago•First seen 3 hours ago

Description

The Sales Lead is responsible for driving revenue, results, and customer experience across Morocco business. The Retail Sales Leader will hire, train, and develop effective teams, shape and execute operational standards, and work cross-functionally to develop business planning and the Country strategy. Ultimately, the Sales Leader is co-accountable, alongside the Tesla for Business Leader for growing market shares across all product lines, driving brand awareness, and increasing profitability within Morocco. The Sales Lead must deliver excellent results and achieve goals month after month by developing effective local teams, ensuring operational standards are met on a consistent basis, and leading strategic business planning within their region. The Sales Lead communicates effectively, can translate strategic themes into concrete action plans, and provides consistent feedback to identify, prioritize, resource, and operationalize projects. This role directly supports Tesla’s mission by ensuring an accurate, consistent, and rapid transaction for Tesla customers.

Responsibilities

Build effective teams

Source, recruit, hire, and on-board top talent
Lead, develop, coach and motivate high-performing teams
Reinforce a culture of leadership and team excellence: training standards, succession planning, talent acquisition and employee retention
Spend time in both stores and delivery hubs; and provide coaching, and in-the-moment feedback to management and senior team leaders
Directly manage a team of people across the retail field team
Set clear targets and goals, holding teams accountable by driving performance
Create a culture of employee engagement and recognition of high performers
Represent Tesla in a professional and responsible manner when communicating with others both internally and externally

Drive team performance

Set clear targets and plans on Customer Service, market sales and delivery pipelines; hold teams accountable by driving performance management with local leadership
Use reports and dashboards to make actionable business recommendations to managers and executive leadership
Proactively mediate and resolve any customer concerns or escalations that require additional leadership support
Develop and execute daily, monthly, quarterly, and yearly strategies to hit targets and drive profitability
Drive increase margin in the Country/ Region

Reinforce operational standards

Develop and reinforce high operational standards by coaching through and reinforcing targets
Maintain and reinforce Safety and Security standards by partnering with EH&S, Workplace and Security teams
Create a continuous improvement culture by actively collecting feedback, testing strategies, and improving vehicle and customer flow in each sales and delivery location
Demonstrate fluency and reinforce requirements in the local market’s Sales and DMV requirements and processes
Partner with fleet logistics to optimize sales and delivery processes that promote customer experience
Utilize reports and dashboards to provide feedback to management on strategic direction, as well as execute process management changes
Keep executive leadership informed through a regular cadence of emails and calls
Help control expenses, including staffing, supplies, and services

Strategic business planning

Build strong relationships with key stakeholders across business functions to ensure strong execution across the retail business, Business Planning, Supercharging, Growth, Government Relations, Recruitment, HR, and Service
To support the Country Sales & Delivery Leader with shaping the market Sales & Delivery strategy
Develop commercial awareness of market and partner with local communities, businesses, and Tesla owners to create opportunities for growth
Collaborate with business partners to execute strategy for marketing initiatives, charging infrastructure, delivery center logistics, and real estate expansion
Lead conversation to provide consistent feedback to internal teams regarding sales processes, capacity, throughput, and errors
Perform additional responsibilities as assigned by management to meet business needs

Requirements

Experience leading large cross-functional teams in a high-growth, service-focused industry with Multi-site experience
Demonstrated ability to inspire, influence, and hold teams accountable to achieve a common goal
Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines
Innovative – unfazed by change, hungry to learn, resourceful
Driven – effective at using data, logic, and instincts to identify problems and execute solutions
Experience running complex processes using Lean or other techniques
Trustworthy – Passionate dedication and ethical approach to management and operations
Collaborative - Successful history of building relationships; evidence of being a well-respected, trusted partner, and someone others want to work with
Passion for Tesla’s mission to accelerate the world’s transition to sustainable energy
Excellent analytical, verbal, and written communication, and sales skills
Prior P&L experience required
Ability to travel frequently
Must have and maintain a valid driver’s license and an acceptable and safe driving record