Sales Instructional Designer

Jack Henry•Published 20 hours ago•First seen 1 hours ago

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Working independently under general supervision, the Sales Instructional Designer designs and develops engaging, scalable educational content and learning experiences for the Sales organization. This role designs e-learning modules, workshops, simulations, case studies, role-playing scenarios, and product knowledge resources tailored to various sales roles. This role leverages adult learning principles, instructional design frameworks, and AI tools to accelerate content creation and drive standardization, effectiveness, and efficiency across sales training programs.

This position may be worked remotely within the United States, with the exception of California.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. 

What you’ll be responsible for:

Designs and develops engaging learning solutions including e-learning modules, instructor-led workshops, simulations, job aids, and other training materials tailored to specific sales roles, product offerings, and sales methodologies.
Collaborates with subject matter experts (SMEs), sales leaders, and Sales Education team members to translate complex sales strategies, technologies, and product features into concise, engaging learner-focused content.
Leverages artificial intelligence (AI) tools to assist instructional design activities, including course planning, scripting, scenario generation, and rapid content development.
Creates practical hands-on learning exercises, including case studies, role-playing exercises, simulations, and assessments that evaluate learner comprehension and practical skill application.
Publishes and maintains learning content within the Learning Management System (LMS) and sales enablement platforms (e.g., Seismic Learning), ensuring functionality and quality assurance.
Develops "Just-in-Time" learning principles to build short-form, micro-learning content (under three minutes in length) focused on sales technology and process best practices.
Measures training effectiveness through performance metrics and feedback loops, continuously refining content to ensure continuous alignment with business goals
May perform other job duties as assigned.

What you’ll need to have:

Minimum of 4 years of experience in instructional design or curriculum development, within a corporate or sales environment.
Proficiency with e-learning authoring platforms (e.g., Articulate 360, Rise, Captivate) and learning technology platforms (e.g., LMS, Seismic Learning).

What would be nice for you to have:

Proficiency in Seismic Learning to design, build, and maintain sales training curricula.
Ability to use generative AI to streamline scripting, outlining, and learning asset creation.
Strong technical writing, scriptwriting, and storytelling skills to simplify complex products, processes, and technical information for sales audiences.
Strong consulting, stakeholder management, and collaboration skills to influence and partner with SMEs, graphic and media designers, sales leaders, and cross-functional teams.
Strong project management and organizational skills to manage multiple course development timelines.
Familiarity with sales processes, financial technology/banking, or B2B sales enablement.
Strong analytical skills and knowledge of learning measurement and assessment to evaluate knowledge transfer, skill application, and learning effectiveness; interpret performance data; and drive continuous improvement.
Knowledge of instructional design models (e.g., ADDIE, Bloom's Taxonomy) and adult learning principles to align learning with business objectives, sales performance goals, and learner needs.
Ability to mentor less experienced team members and promote instructional design best practices.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.