Regional Service Manager, Northwest

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. 

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

The Regional Service Manager (Northwest Region) position will oversee service operations within their assigned region to provide an industry-leading external and internal customer experience while maximizing return on investment through labor sales, maintenance and repair sales, expense control, and customer retention. This position serves to establish new service centers, hire staff, and oversee operations. The Regional Service Manager is an integral part of the service experience and all candidates will be expected to demonstrate excellence in their respective fields, possess the ability to learn quickly, and strive for perfection within a fast-paced environment. 

The Role

• Effectively communicate, enforce, and monitor Lucid service department processes
• Effectively coach, grow, develop and lead all direct reports  
• Ensure Customer Experience targets are achieved according to Lucid guidelines
• Responsible for initial setup of new service centers within their respective region
• Own and continuously improve all service center KPIs in the assigned region
• Monitor regional service efficiency and problem solve delays or other issues as they arise
• Foresee the assigned region’s needs in staffing, assets, and other resources
• Own and problem solve internal and external customer escalations
• Work cross-functionally with other departments to ensure internal and external customer retention, and maintain customer experience standards
• Demonstrate resilience to strategic shifts in business strategies
• Perform various assignments as requested by leadership
• Required to work evenings, weekends, and holidays as needed
• Must be able to travel as needed
• Have a passion for sustainable transportation and changing the automotive industry

Qualifications

• High School Diploma or GED equivalent
• 10 years minimum experience in a service department environment – luxury preferred
• Excellent written and verbal communication skills
• High level attention to detail and accuracy
• Ability to multitask while maintaining high level of accuracy
• Ability to analyze and interpret internal reports
• Able to effectively work both individually and within a group in a high-paced environment
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Must possess a valid driver license

Advantageous Experiences

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments
• Previous OEM training

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Salary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Base Pay Range (Annual)

$148,500-$217,800 USD

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. 

Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. 

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. 

To all recruitment agencies:Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.