Recruitment Referral Analyst (determined period)

Role Summary

The Recruitment Referral Analyst supports the administration of Oracle’s Employee Referral Program, ensuring accurate referral records, timely bonus processing, and responsive support for employee inquiries. The role reviews referrals, validates bonus eligibility against applicable program requirements, and prepares eligible bonuses for payout. Working closely with recruiting teams and other internal stakeholders, the analyst resolves referral issues, maintains data accuracy, and identifies opportunities to improve program operations and the employee experience.

Key Responsibilities

• Review employee referral records after referred new hires complete 30 days with Oracle, verifying the information and supporting documentation required to assess bonus eligibility.
• Validate referral bonus eligibility in accordance with applicable program guidelines, investigate discrepancies, and escalate exceptions for review.
• Maintain accurate and complete referral bonus records in the Referral Admin Dashboard, including eligibility decisions, processing status, and issue resolution details.
• Prepare and process eligible referral bonuses for payout, coordinating with relevant teams to resolve discrepancies and support timely payment.
• Coordinate with recruiters to clarify referral details, confirm candidate and hiring information, and resolve issues affecting referral attribution or bonus processing.
• Manage employee tickets in the Referral Program Support Queue through Oracle Service Cloud, providing clear guidance on referral procedures, referral status, and bonus eligibility.
• Investigate reported system or process issues, document approved workarounds, and escalate unresolved cases to the appropriate teams.
• Support internal referral campaigns by helping communicate program procedures and encouraging employee participation.

Qualifications and Skills

• Strong attention to detail and accuracy when reviewing records, validating eligibility, and processing bonus information.
• Strong organizational skills, with the ability to manage competing priorities, track outstanding cases, and meet processing deadlines.
• Clear written and verbal communication skills, including the ability to explain program requirements and resolution steps.
• A service-oriented approach, with sound judgment when handling employee inquiries and sensitive cases.
• Analytical and problem-solving skills, including the ability to investigate discrepancies, identify recurring issues, and recommend practical improvements.
• Ability to collaborate effectively with recruiters and other internal stakeholders.
• Discretion and care when handling confidential employee, candidate, and payment-related information.

Preferred Qualifications

• Experience supporting an employee referral or recruitment incentive program.
• Experience in recruitment operations, HR administration, employee support, or payment-related processing.
• Familiarity with Oracle Service Cloud, referral administration tools, applicant tracking systems, or other HR platforms.
• Experience managing support queues, documenting procedures, or contributing to process improvements.

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