Quality Assurance Manager
Why Work at Lenovo
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Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
Key Responsibilities
Lead Quality Assurance Operations
- Lead the overall quality assurance activities between Japanese mobile carriers and Motorola's Business Unit (BU) and Global Quality teams.
- Ensure timely resolution of quality issues throughout the product lifecycle, from development to post-launch support.
Customer & Carrier Relationship Management
- Act as the primary point of contact for Japanese carriers regarding product quality and field issues.
- Build strong relationships with carrier quality teams and ensure customer satisfaction through proactive communication and issue management.
Cross-Functional Leadership
- Coordinate with global Quality, R&D, Product Management, Manufacturing, and Customer Support teams to drive root cause analysis and corrective actions.
- Lead cross-functional discussions to ensure quality targets, carrier requirements, and launch milestones are achieved.
Quality Improvement & Governance
- Monitor quality KPIs, analyze field failure trends, and implement preventive and corrective actions.
- Drive continuous improvement initiatives to enhance product quality, operational efficiency, and customer experience.
Project & Escalation Management
- Manage critical quality escalations and provide timely updates to senior management.
- Lead quality reviews for new product introductions (NPI), software releases, and major customer projects.
People Management
- Lead Japan Quality Assurance team.
- Set team objectives, manage performance, and foster a culture of accountability and continuous improvement.