Project Manager, Fleet & Business

Description

A Sr. Project Manager will be responsible for supporting Fleet Service & Collision Programs across North America and LATAM. This role sits at the intersection of Fleet Sales and Service/Collision enablement: building the processes, tools, training, and operating rhythms that let commercial customers get consistent maintenance and body repair at scale. You will drive both near-term execution and long-term planning—analyzing problem statements, recommending solutions, and leading cross-functional decisions that improve efficiency and customer experience. You will partner closely with Fleet Sales and Service Programs in an operational, tactical, and program-planning capacity. Fleet Sales owns the full customer lifecycle for non-consumer segments (Business-to-Business, Small & Medium Enterprises, Government, Transport, Shared Mobility, etc.).

To succeed at Tesla, you must be energetic, highly organized, and hard-working. You should have a passion for sustainable energy and the ability to work well in a fast-moving environment. We reward team players who help others succeed and empower the team around them.

Responsibilities

• Drive cost and process optimization across Sales, Service, and Delivery to improve commercial fleet customer outcomes in North America and LATAM
• Partner with Fleet Sales on a unified B2B strategy to grow commercial maintenance, repair, and related service revenue in both regions
• Maintain deep knowledge of Tesla tools/processes and enable Service and Collision with current playbooks, SOPs, job aids, and training for internal teams and external B2B partners
• Own forward-looking B2B operations and customer experience standards cross-functionally; facilitate regular partner forums with Service, Collision, Sales, and key stakeholders
• Build and lead the roadmap to expand commercial access to body repair and maintenance, and run program launches and change management (pilot → scale), including collaboration of App readiness, partner communications, adoption tracking, and feedback loops
• Collaborate with Service and Collision to set CX guardrails for fleet and commercial accounts, and continuously improve processes to reduce operational friction at scale
• Propose tools and solutions that unlock B2B growth and efficiency; deliver weekly/monthly/quarterly program growth and financial analysis; localize standards for LATAM while building a scalable, accountable commercial program
  

Requirements

• 1+ year in Tesla Service or Collision, with strong grasp of fundamentals, systems, processes, KPIs, and cross-functional relationships
• 3+ years in program/project management, operations, or service enablement; proven ability to drive B2B process adoption without direct authority
• Customer-first problem solver who builds business cases and cost-saving analyses before launch; proficient in SCA, Tesla App, Excel, and PowerPoint (Tableau/SQL a plus)
• Skilled at resolving friction and strengthening ties between commercial/fleet customers, internal Service, and external maintenance partners
• Self-starter with strong prioritization, multi-project ownership, and deadline discipline; creates and scales new processes independently
• Clear, direct communicator across all levels; trusted cross-functional partner who asks for help and supports others; driven by Tesla’s mission
• Bilingual Spanish (Portuguese a plus); experience supporting multi-region B2B programs and stakeholders across North America and LATAM
  

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program