Project Manager - Customer Service Solutions

Siemens•Apply•Published 1 days ago•First seen 1 hours ago

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this by empowering customers through the combination of the real and digital worlds, improving how we live, work, and move today and for the next generation. We know a business thrives when its people are thriving, so we put our people first. Our global, diverse team will support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us!

The Siemens Project Management Office (PMO) is looking for a Project Manager - Customer Services (CS) to join our team in Electrification and Automation (EA). The Electrification & Automation business unit covers the entire spectrum for power distribution systems and service solutions. As a CS Project Manager, you will be responsible for the successful execution of projects, from project initiation through final closeout. You will work in a matrix style organization requiring excellent coordination skills and the ability to manage competing priorities. Headquartered in Wendell, NC, the EA PMO executes a diverse portfolio of projects, and this position will be focused on service solutions within our Customer Services business. This role comes with ample opportunities for growth, reflective of Siemens mission to empower people with a growth mindset. As a customer facing team, we keep customer satisfaction at the forefront as we manage large projects in a fast-paced environment.

This position can be remote or based out of Wendell, NC

Project and System Types:

Project Types - installation and commissioning, turn key, design build, engineer, procure, construct (EPC), power system studies, maintenance outage testing and electrical system emergency response/disaster recovery, electrical retrofit managing teams of field service engineers as well as 3rd party suppliers, consultants and contractors

Product types: Photo Voltaic (Solar), Inverters, Low and medium voltage air insulated switchgear, medium voltage gas insulated switchgear and switches, low voltage panelboards and automatic transfer switches, air and liquid filled transformers, motor control centers, medium voltage contactors, integrated ehouse electrical solution systems, battery systems, electrical cable systems and busways, cable, connectors and supporting systems.

Primary Responsibilities:

Direct all phases of projects from inception through completion.
Ensure that we pre-identify and mitigate safety risks across on our service projects to guarantee safe completion of our service activities.
Responsible for the budget, schedule, quality, and performance of the assigned project(s).
Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
Provide regular updates to team, management, and PMO on work performed, plans, budget, and overall status.
Identify project problems and obtain solutions, such as allocation of resources or changing contractual specifications.
Manage customer expectations across the project cycle by regularly communicating our project milestone statuses, resource activities, and other service project related actions.
Prepare and/or work with application engineering team to develop change order quotations for additional service requests during the project.
Proactive and frequent communications with our Lead Field Service Representative working at the customer site.
Communicate to finance partners, scheduled completion, and revenue forecasting monthly for all assigned projects
Provide Lessons Learned feedback to our front end offers team to ensure we constantly are improving our offers and helping mitigate any unclear items for our customers.
Ensure all project and service requirements are identified, understood, and satisfied throughout the order life cycle.
Identify areas of risk within assigned projects and develop mitigation strategies
Define and develop requests for quote for 3rd party services as well as materials. Participate in vendor pricing and contract negotiations
Manage 3rd party vendors/suppliers monitoring and controlling agreed upon scope, schedule, budget
Work with internal commercial team to maintain client relationships
Collaboration with internal/external team members, vendors and/or project managers to develop site schedules
Review and understand project contractual obligations such as change order process, liquidated damages, claims processes, specification requirements, etc.
Develop project execution plans such as quality & testing plans, project schedule, risk registers and manpower plans
Identify and assign project resources ranging from engineering to field personnel
Monitor and controlling functions as it relates to continuously evaluating project performance vs budget/schedule.
Developing and implementing recovery plans to correct project performance issues.

You will win us over by having the following qualifications:

Basic Qualifications:

HS Diploma or equivalent
2+ years of experience in direct service project management
1+ years of experience in field service operations or environment (e.g., field service technician, engineer, project manager/specialist, etc.)
Able to travel 10-25% of the time on an annual basis
Applicants must be authorized for employment in the U.S. without the need for employer sponsored work authorization now or in the future.

Preferred Qualifications:

A degree in engineering or construction management
Experience with MS Project
PMP certification – while not required immediately for this role, for those who do not have it already, obtaining PMP certification is required within 1 year of employment
Experience in specific industry related to service project e.g., field service, EPC projects, construction, energy, manufacturing
Strong leadership skills with experience in leading cross-functional project teams
Excellent written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external Customers.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

You’ll Benefit From
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $74,970 - $128,520 annually with a target incentive of 5-10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations
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Pay Transparency
Siemens follows Pay Transparency laws.

Application Deadline
This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

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Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.