Program Manager (Solutions Architect), Worldwide Sales & Operations Support

Apple•Published 4 hours ago•First seen 3 hours ago

Summary

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.

We are seeking a seasoned Program Manager (Solutions Architect) with strong enterprise architecture expertise, deep end-to-end Quote-to-Cash (Q2C) and Procure-to-Pay (P2P) knowledge, and experience leading global supply-chain transformations.
The ideal candidate combines strategic architecture leadership with hands-on execution, with strong expertise in SAP BTP, Business Data Cloud (BDC), SAP AI/Joule, Integration Suite, and RPA.

Description

As a Senior EPM, you will drive architecture for complex, cross-functional supply chain initiatives — taking full ownership from concept through delivery. This is a deeply hands-on role: you will roll up your sleeves to lead implementation, pick up the most complex projects from inception to go-live, and be accountable for the results. You set the architectural direction, guide the team through every phase of delivery, and own the outcomes. This role demands creating a strategic vision and ground-level technical execution: the ability to shape long-range architecture roadmaps while staying close enough to the work to resolve the hardest problems and hold the bar on quality. You will be a trusted thought leader, a bridge between business strategy and technology execution, and a champion for innovation — including the rapidly evolving space of agentic AI and autonomous process automation.

Responsibilities

Enterprise Architecture Leadership: Serve as the senior lead architect for cross-functional business and IT initiatives — defining end-to-end solution architecture across enterprise scale ERP systems, data analytics platforms, with an uncompromising focus on scalability, resilience, and long-term maintainability.
S/4HANA Transformation: Drive enterprise-wide SAP S/4HANA transformation across Quote-to-Cash, Order Management, Procurement-to-Pay, Inventory & Materials Management, and Logistics Execution — ensuring architectural decisions are anchored in business impact and future-state readiness.
Innovation with SAP: Architect innovative supply chain solutions leveraging the full SAP BTP capability set — including SAP Build, Integration Suite, RPA, AI/ML (SAP Joule), BDC, and Event Mesh — designing for composability, extensibility, and organizational scalability.
Agentic AI — Explore, Ideate & Build: Lead the exploration, ideation, and proof-of-concept development of agentic AI solutions with Order Management ecosystem, including SAP. Design autonomous, multi-step AI agent workflows that reduce non-value-added human touch-points, surface intelligent recommendations, and enable self-correcting supply chain processes. Evaluate emerging agentic frameworks, MCP-based tool integrations, and LLM-orchestration patterns for enterprise applicability and scaled deployment.
Team Collaboration & Architectural Mentorship: Foster a high-performance architecture culture by collaborating with and mentoring other solution designers. Act as an architectural anchor across globally distributed, cross-functional teams — ensuring alignment, shared ownership, and consistent delivery standards that elevate the entire team's capability.
Integration Architecture: Lead the design of complex integration scenarios across SAP and non-SAP systems — applying API-first, micro-services, and event-driven architectural principles to build robust, loosely coupled, and auditable integrations.
Trusted Executive Advisor: Partner with senior business and IT leadership as a credible, authoritative advisor — translating complex technology capabilities into clear strategic recommendations, influencing roadmap decisions, and building executive-level alignment on architectural direction.
Change Management & Adoption: Champion organizational change in partnership with senior leadership — building executive alignment, communicating architectural rationale with clarity, and driving adoption of SAP-led transformations across global, multi-cultural stakeholder groups.

Minimum Qualifications

Bachelors or Masters degree in Computer Science or related field or relevant experience
8+ years of experience combining strategic vision, deep technical expertise, and enterprise architecture leadership.
Proven track record leading large-scale enterprise transformations, preferably SAP, delivering scalable, resilient solutions tied to measurable business outcomes.
Deep expertise in business process re-engineering, platform migrations, and global supply chain transformation, translating business strategy into architectural requirements.
Proven experience exploring and building enterprise agentic AI solutions, including multi-agent orchestration, LLM-based automation, tool/API integration, and MCP-enabled workflows.

Preferred Qualifications

Six Sigma, PMP, or equivalent delivery excellence certification
Strong functional and integration expertise across QTC, PTP, SAP Sales & Distribution, Inventory Management, Procurement, and Logistics Execution.
Experience in Big 4 Consulting or equivalent enterprise architecture advisory roles — with a track record of shaping client technology strategy at the executive level
Demonstrated thought leadership in agentic AI and intelligent automation — including conference presentations, published frameworks, internal communities of practice, or contribution to open-source agentic tooling
Advanced experience in SAP AI/ML and agentic AI use cases for supply chain optimization, demand sensing, autonomous order management, or logistics intelligence
Hands-on experience with SAP technologies — including SAP Integration Suite, SAP Build, SAP Analytics Cloud, SAP AI Core, and SAP Joule — with the ability to architect full-stack BTP solutions from design through production.