Program Manager, Listings Seller Experience
Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s team! We are looking for talented Program Manager to make it dramatically easier for sellers to launch and grow their business on our marketplace. In this role, you'll own the seller journey from registration end through first listing and early success, removing friction at every step so more sellers reach their first sale and long-term growth faster. You'll partner with product, tech, verification, and business teams to reinvent onboarding, accelerate sellers to key milestones, and turn seller pain points into solutions. If you love building programs that unlock growth for hundreds of thousands of sellers, this is for you.
Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon Marketplace. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices.
Key job responsibilities
Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon Marketplace. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices.
Key job responsibilities
- Drive seller listing success: Own programs that move sellers from registration to first listing and early revenue milestones, reducing onboarding friction and lifting funnel conversion.
- Define and track success metrics: Build the program metrics, dashboards, and queries needed to measure funnel performance, set achievable goals, and report progress in WBRs/MBRs.
- Ensure smooth GTM of new features: Plan and execute phased rollouts and dial-ups of new listing experiences, monitoring seller impact and iterating quickly on early results.
- Educate and communicate with sellers: Create educational content, FAQs, and in-context guidance, and run seller comms across email, WhatsApp, and Seller Central.
- Capture and act on Voice of Seller: Gather seller feedback and anecdotes, translate them into product requirements, and channel them to the right product and tech teams to close experience gaps.
- Lead cross-functional execution: Coordinate and influence product, tech, verification, legal, and business partners (up to senior leadership) to align on requirements, roles, and delivery timelines.
- Establish routines and mechanisms: Set up follow-up cadences, monitoring, and governance to detect issues early, track adoption, and continuously improve the seller experience.
Basic Qualifications
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules