Product Manager, Claims Automation & Integrations , On-Road Incident Management (ORIM)
Amazon•Published 10 days ago•First seen 1 hours ago
We are seeking a Product Manager to own the strategy, roadmap, and execution of claims-related integrations and automation capabilities across our incident and claims ecosystem. This role will focus on reducing operational friction, improving data quality, and accelerating claims handling through scalable workflows connecting internal systems, third-party administrators (TPAs), insurers, and business stakeholders.
The successful candidate will work backwards from customer and operational pain points to identify opportunities for automation, streamline cross-functional processes, and improve end-to-end claims outcomes. This role requires strong product judgment, stakeholder management, and the ability to translate complex business workflows into scalable product solutions.
Key job responsibilities
You start the morning reviewing claims routing metrics, spotting a spike in manual assignments for a specific TPA. You pull the data, identify a missing integration rule, and draft a requirement to fix it. Mid-morning, you join a sync with a TPA partner to align on data exchange specs for a new litigation workflow. After lunch, you review a BRD with engineering, negotiate scope trade-offs, and update your roadmap priorities. You close the day by prepping a business case showing how last quarter's automation work reduced cycle times by 15%.
About the team
The On-Road Incident Management (ORIM) builds the systems that connect Amazon's logistics incident management ecosystem to the partners who resolve claims on behalf of customers, drivers, and third parties. We sit at the intersection of insurance, operations, and technology, designing automated workflows that move claims data between internal platforms and external administrators. We prioritize simplicity, speed, and accuracy because every claim represents a real person waiting for resolution. You'll work alongside product managers, program managers, and engineers who care deeply about reducing friction in complex, high-volume operational processes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, AZ, Tempe - 116,300.00 - 160,000.00 USD annually
USA, NY, New York - 127,900.00 - 179,600.00 USD annually
USA, TN, Nashville - 104,700.00 - 147,000.00 USD annually
USA, TX, Austin - 116,300.00 - 160,000.00 USD annually
USA, WA, Bellevue - 116,300.00 - 160,000.00 USD annually
The successful candidate will work backwards from customer and operational pain points to identify opportunities for automation, streamline cross-functional processes, and improve end-to-end claims outcomes. This role requires strong product judgment, stakeholder management, and the ability to translate complex business workflows into scalable product solutions.
Key job responsibilities
- Own the product roadmap for claims automation, workflow optimization, and third-party administrator (TPA) integrations
- Define and prioritize product requirements that improve claims intake, triage, assignment, investigation, litigation support, and resolution processes
- Partner with Claims, Risk, Legal, Insurance, Operations, and Technology teams to identify opportunities to reduce manual effort and improve customer experience
- Develop business cases and success metrics for automation initiatives, measuring impact on claim cycle times, operational efficiency, and cost reduction
- Establish mechanisms to identify workflow bottlenecks, data quality issues, and integration gaps across internal and external claims systems
- Drive requirements for integrations with TPAs, insurance carriers, legal vendors, and other external partners
- Create and maintain product documentation, business requirements, process maps, and stakeholder communications
- Influence cross-functional teams without direct authority to deliver business outcomes across multiple organizations
- Use data and customer insights to continuously improve claims workflows and operational performance
You start the morning reviewing claims routing metrics, spotting a spike in manual assignments for a specific TPA. You pull the data, identify a missing integration rule, and draft a requirement to fix it. Mid-morning, you join a sync with a TPA partner to align on data exchange specs for a new litigation workflow. After lunch, you review a BRD with engineering, negotiate scope trade-offs, and update your roadmap priorities. You close the day by prepping a business case showing how last quarter's automation work reduced cycle times by 15%.
About the team
The On-Road Incident Management (ORIM) builds the systems that connect Amazon's logistics incident management ecosystem to the partners who resolve claims on behalf of customers, drivers, and third parties. We sit at the intersection of insurance, operations, and technology, designing automated workflows that move claims data between internal platforms and external administrators. We prioritize simplicity, speed, and accuracy because every claim represents a real person waiting for resolution. You'll work alongside product managers, program managers, and engineers who care deeply about reducing friction in complex, high-volume operational processes.
Basic Qualifications
- 3+ years of product management experience
- Experience managing technical products or online services
- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
Preferred Qualifications
- Knowledge of SQL and VBA at an advanced level
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
- 5+ years of product management experience
- Experience developing operational processes and technologies
- Experience with claims management systems, insurance operations, Third-party administrators (TPAs), or auto litigation workflows.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, AZ, Tempe - 116,300.00 - 160,000.00 USD annually
USA, NY, New York - 127,900.00 - 179,600.00 USD annually
USA, TN, Nashville - 104,700.00 - 147,000.00 USD annually
USA, TX, Austin - 116,300.00 - 160,000.00 USD annually
USA, WA, Bellevue - 116,300.00 - 160,000.00 USD annually