Principal Program Manager
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
In this role you will:
- Lead complex, cross-functional technical programs from strategy through delivery, coordinating interdependent work across multiple teams and domains.
- Define program goals, milestones, dependencies, and success measures, using data and operational insights to drive informed decisions and measurable outcomes.
- Establish scalable program mechanisms, governance, and communication practices that improve execution, transparency, and accountability across the organization.
- Partner with engineering, product, architecture, and operational stakeholders to resolve risks, remove delivery impediments, and align technical investments with business priorities.
- Guide technical planning across systems and services, applying working knowledge of system design, API design, data modeling, and service dependencies to support effective program outcomes.
- Safely integrate and operate AI/ML-enabled solutions that improve outcomes, demonstrating familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real-world products.
Minimum Qualifications:
- Bachelor’s degree in a relevant field or equivalent practical experience.
- 8+ years of experience leading technical programs, complex initiatives, or comparable cross-functional delivery work.
- Experience owning programs spanning multiple services, teams, or technical domains, with accountability for execution, dependencies, risks, and measurable outcomes.
- Strong technical aptitude, including the ability to understand system design, API design, data modeling, architecture decisions, and operational considerations.
- Demonstrated ability to lead through influence, establish effective program governance, and use data to manage delivery, quality, and operational performance.
Preferred Qualifications:
- Experience leading large-scale, multi-team or multi-service technology transformations, platform migrations, modernizations, or integrations involving complex dependencies, shared infrastructure, and platform capabilities; owning portfolios across organizations and coordinating dependent teams and stakeholders, including C-suite executives.
- Experience establishing operating mechanisms—such as planning cadences, governance models, decision forums, dependency frameworks, escalation paths, and reporting standards—that improve predictability, execution quality, and organizational effectiveness.
- Proven ability to partner with senior technical leaders and influence architecture direction, technical roadmaps, long-term technology strategy, and investment prioritization across a broad organizational scope; strong technical fluency in distributed systems, APIs, data models, integration patterns, scalability, resilience, and security.
- Advanced use of data, metrics, experimentation, and operational signals to identify risks, evaluate trade-offs, assess program health, and improve outcomes; experience leading AI/ML-enabled programs responsibly from integration through operationalization and monitoring.
- Demonstrated ability to navigate ambiguity, resolve complex cross-organizational conflicts, and communicate clear decisions and actions to senior leaders and diverse stakeholders, while connecting delivery objectives to customer, business, financial, and strategic outcomes and mentoring TPMs and program leaders.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Benefits and perks
Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.
Equal Opportunity
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.