Principal Product Manager, Operator Platform

Prioritizes products and features by evaluating business value, feasibility, and user needs, ensuring alignment with Oracle's goals and strategies. Engages customers, non-customers, partners and industry analysts to obtain market information and discover opportunities for products. Leads efforts to identify customer needs and market opportunities, guiding teams to develop solutions and validate them. Owns the product development and road mapping processes for multiple products/features, ensuring feature requirements and best practices are met while driving delivery excellence. Acts as an innovation leader within the organization to influence overall strategy and direction of products, driving new feature development. Ensures alignment through cross-functional collaboration, drives business impact across organizations, and oversees success metrics criteria and performance metrics (e.g., OKRs, KPIs) for multiple products/features. Advocates for customers, anticipates their needs, and prioritizes customer issues throughout the product lifecycle. Gathers extensive feedback and aligns product capabilities with customers' business goals. Performs go-to-market activities, recruits and supports early adopters, and tracks product adoption metrics to optimize adoption and user satisfaction.

Qualifications

Minimum Job Qualifications
Education and/or Experience:
11 years of experience in product/service/project/program management, product design, or related field

OR

Bachelor's Degree in Engineering, Business, or related field AND 7 years of experience in product/service/project/program management, product design, or related field

OR

Master's Degree in Engineering, Business, or related field AND 5 years of experience in product/service/project/program management, product design, or related field.

Job Skills:
Same skills as prior level plus;
Product Management Demonstrated ability in or knowledge of product management, including collaborating with stakeholders to design, implement, and adapt product strategies.
Product Performance Demonstrated ability in or knowledge of product performance, including analyzing system metrics and dashboards to influence product direction.
Product Promotion Demonstrated success in promoting new product releases and features to maximize customer engagement and market impact.
Product Domain Knowledge Demonstrated ability in or knowledge of product domain expertise, including applying domain knowledge to deliver successful products and solutions.
Research Demonstrated ability in or knowledge of research, including gathering information, formulating questions, and interpreting results to address objectives.
Competitive Analysis Demonstrated skill in analyzing competitor activities and market trends to inform strategic positioning.
Client Relationship Management Demonstrated ability in or knowledge of client relationship management, including establishing and maintaining trusted client relationships and ensuring satisfaction.
Customer Success Management Demonstrated ability in or knowledge of customer success management, including understanding customer business needs and tailoring solutions for successful outcomes.
Customer Product Alignment Demonstrated success in aligning product features with customer requirements for maximum value delivery.

Preferred Job Qualifications
Education and/or Experience:
12 years of experience in product/service/project/program management, product design, or related field

OR

Bachelor's Degree in Engineering, Business, or related field AND 8 years of experience in product/service/project/program management, product design, or related field

OR

Master's Degree in Engineering, Business, or related field AND 6 years of experience in product/service/project/program management, product design, or related field.

Job Skills:
Oracle Product Knowledge Demonstrated knowledge of Oracle products and the ability to educate customers on their effective use.
Agile Methodologies Demonstrated ability to use agile methodologies to drive continuous improvement and product delivery.

Product Domain Experience:
4 years of experience in the relevant product domain (e.g., procurement, accounting, healthcare).
Agile Methods Experience:
2 years of experience in applying agile methodologies and practices (e.g., Scrum framework) to manage projects.
Customer Interaction Experience:
3 years of experience in customer interaction.
Certification:
Product management or product domain related certifications (e.g., SAFe Scrum Master Certification, SAFe Product Owner/Product Manager Certification, Project Management Professional Certification, American Production and Inventory Control Society [APICS] Certifications).

Responsibilities

Key Responsibilities
Product Analysis – Market Analysis:
–Prioritizes products/features based on evaluations of business value, feasibility, and user needs (internal and/or external).
–Ensures alignment between the customer, the market, and Oracle's goals and strategy.
–Analyzes market trends and the competitive landscape to maintain a competitive position.
–Engages customers, non-customers, partners, and industry analysts to gather market information and identify opportunities for products.
Product Analysis – Solution Identification:
–Leads efforts to identify customers' unmet or unknown needs, market opportunities, and regulatory requirements.
–Guides internal teams to define problem statements for complex products and develops hypotheses for new products.
–Independently owns and drives the solutioning process by collaborating with stakeholders.
–Drives evaluation and validation of solutions to inform decisions on enhancing products/features.
–Creates, maintains, and reviews solution artifacts (e.g., regulatory, functional, and non-functional requirements).
Product Ownership – Product Development and Roadmapping:
–Takes ownership of planning, execution, and release processes.
–Owns roadmaps for multiple products/features, ensuring alignment with business objectives.
–Develops feature requirements, resources, and best practices for stakeholders.
–Drives delivery excellence and resolves risks and issues.
–Tracks and analyzes metrics (e.g., service requests, bugs, feedback) to make data-driven product decisions.
–Writes and reviews user stories and acceptance criteria.
–Determines feature and experience priorities to support OKRs (Objectives and Key Results).
Product Ownership – Product Leadership and Influence:
–Acts as an innovation leader, shaping product strategy and direction.
–Guides product development to improve customer experience and achieve business goals.
–Drives new feature development using agile and continuous-delivery methodologies.
Alignment and Collaboration:
–Shares insights with partners and ensures cross-team alignment.
–Anticipates and manages stakeholder pushback using expertise and data.
–Partners with engineering and senior teams to identify solutions linked to OKRs and KPIs.
–Oversees business impact across organizations, managing success criteria and performance metrics.
–Establishes parameters for user testing and product iteration.
Customer-Centricity:
–Serves as the primary customer advocate throughout the product lifecycle.
–Actively engages with customers to gather feedback and insights.
–Works with customers to align Oracle products to business goals.
–Captures and analyzes customer requirements for new product capabilities and feature designs.
–Ensures products are tailored to consumer needs during implementations.
–Reviews and prioritizes customer issues for satisfaction and quality, coordinating resolutions.
Product Release – Go-to-Market:
–Develops release overviews, presentations, and demos for field teams.
–Recruits and supports early adopters to validate solutions.
–Contributes to the development of user documentation.
–Defines and tracks product adoption metrics, identifying user behavior trends.
–Presents demos to customers, partners, analysts, and field teams to promote value.
Planning & Execution:
–Manages and coordinates moderately complex tasks, monitoring timelines and deliverables for projects.
–Delegates, monitors, and prioritizes work, providing technical oversight and adjusting plans as needed.
Collaboration & Partnership:
–Collaborates across the organization to align expectations and achieve objectives.
–Leverages understanding of leaders, stakeholders, and customers to ensure solutions meet needs.
–Supports inclusivity by seeking and respecting diverse perspectives.

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