Powerwall Asset Manager
Description
The Powerwall Asset Manager is responsible for overseeing the commercial and operational performance of deployed Powerwall battery energy storage systems across the APAC region. In this role, you will monitor system health and performance data, identify opportunities to improve uptime and energy outcomes, and work closely with internal teams to resolve issues quickly and effectively. You will act as a key point of contact for customers and partners, ensuring clear communication, strong relationships, and a high-quality ownership experience throughout the asset lifecycle.
Beyond day-to-day performance management, the role focuses on driving commercial value and customer engagement—translating operational insights into better outcomes for both Tesla and its customers. You will collaborate with stakeholders across operations, customer success, engineering, and commercial teams to optimize fleet performance, support continuous improvement, and help scale best practices across APAC markets.
Responsibilities
- Manage relationships with Powerwall Certified Installers (CIs) and resolve escalations.
- Act as the primary liaison for Sales Account Managers, providing commercial and operational support.
- Support the Powerwall warranty (RMA) process to ensure maximum product availability and customer satisfaction.
- Work with Technical Support and Sales teams to maintain safe and efficient asset operations.
- Negotiate and manage service level agreements (SLAs) while driving cost efficiencies.
- Address legal, contractual, regulatory, and commercial matters promptly.
- Develop strategies and initiatives to enhance Powerwall business performance in APAC.
Requirements
- Strong prioritization, communication, and customer service skills.
- Ability to influence and guide teams effectively.
- Self-motivated and capable of independent work.
- Proactive learner with strong research and problem-solving skills.
- Educational background in Engineering, Business, or equivalent industry experience.
- Detail-oriented with the ability to manage high workloads efficiently.
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
- Employee Stock Purchase Plan (ESPP) - Purchase Tesla stock twice per year at a 15% discount
- Parental leave (no minimum employment period)
- Primary carers – 18 weeks at full pay or 36 weeks half pay
- Secondary carers – 6 weeks full pay
- Miscarriage leave - 10 days
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Employee Vehicle Finance program (AU only) - Tesla subsidises your loan interest
- Well-being Fund – An annual allowance of $950 USD for all employees to support their well-being in ways that are meaningful to them
- Health insurance discounts (AU only)
- Bike to work – $10 per day if you cycle to work
- Employee Assistance Program - Free and confidential counselling for all staff and their families
- Annual Flu Vaccines
- Birthday Leave, Cultural Significance Leave and Volunteer Leave
Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.