Platform Product Content & Communications Manager

Established in 1987 and headquartered in Taiwan, TSMC pioneered the pure-play foundry business model with an exclusive focus on manufacturing its customers’ products. As of 2024, TSMC serves more than 500 customers and manufactures over 11,000 products for high-performance computing, smartphones, the Internet of Things (IoT), automotive, and digital consumer electronics. It is the world’s largest provider of logic ICs, with an annual capacity of over 17 million 12-inch equivalent wafers in 2025. TSMC operates fabs in Taiwan as well as manufacturing subsidiaries in Washington State, Japan and China, and the Company began construction on a specialty technology fab in Dresden, Germany, in 2024. In Arizona, TSMC is building three fabs, with the first starting 4nm production in 2025, the second by 2028, and the third by the end of the decade.

Job Responsibilities

Job Description:

Platform Product Documentation & Management:

1. Responsible for writing, editing, updating, and maintaining technical documentation for all private cloud platform services (e.g., Compute, Storage, Database, Identity & Access Management, CI/CD, etc.).

2. Establish and enforce standardized documentation guidelines, templates, and style guides to ensure consistency, clarity, and professionalism across all content.

3. Collaborate with product managers and engineers to deeply understand platform service functionalities, architecture, APIs, best practices, and common issues, translating them into easily digestible developer documentation.

4. Regularly review and update existing documentation to ensure synchronization with the latest versions of platform services.

5. Design and maintain documentation structure and categorization to improve discoverability and navigation.

Product Information Publication & Communication:

1. Plan and execute strategies for publishing platform service updates, new feature releases, best practices, tutorials, and other content.

2. Draft release announcements, blog posts, technical guides, FAQs, and various other communication materials.

3. Coordinate with internal teams to ensure all critical product information is timely and accurately conveyed to the target audience (internal developers).

Publication Channel Design & Management:

1. Design, establish, and maintain effective information dissemination and subscription mechanisms, including but not limited to internal knowledge bases, developer portals, mailing lists, instant messaging groups, and internal tech blogs.

2. Explore and implement automation tools for message pushing, subscription management, and content personalization.

3. Monitor the effectiveness of different channels and optimize them based on developer feedback.

Developer Training & Support:

1. Design, develop, and deliver training materials for platform products (e.g., presentations, hands-on exercises, video tutorials).

2. Organize and conduct internal training sessions, workshops, or tech-sharing events to help developers quickly onboard and effectively utilize platform services.

3. Collect developer feedback on documentation and training, continuously improving content and delivery methods.

4. Serve as a primary point of contact for developers seeking platform information.

Integrating AI for Documentation Search & Learning:

1. Research and evaluate existing AI technologies and tools (e.g., Natural Language Processing, semantic search, RAG) to explore how they can be integrated into the platform's documentation system.

2. Collaborate with AI teams or vendors to design, implement, and optimize AI-driven knowledge base search and Q&A systems.

3. Responsible for training AI models to ensure they can accurately and efficiently extract information from platform technical documentation and answer developer queries.

4. Continuously iterate and improve the performance of AI tools to enhance developers' efficiency in finding and learning from technical documentation.

Job Qualifications

Job Requirements:

Experience:

At least 10 years of experience in technical writing, content management, product communication, or DevOps-related roles.

Technical Skills:

1. Familiarity with the Software Development Life Cycle (SDLC) and DevOps practices.

2. Basic understanding of cloud platform services (IaaS, PaaS), with foundational knowledge of Compute, Storage, Database, CI/CD, Identity & Access Management, etc.

3. Excellent technical comprehension skills, capable of quickly learning new technologies and translating them into understandable content.

4. Proficiency with documentation tools such as Markdown, reStructuredText, AsciiDoc, or knowledge base/documentation platforms like Confluence, GitBook, Sphinx.

5. Experience with or understanding of using AI/ML tools (especially LLMs) for information retrieval, content generation, or Q&A system training is a plus.

6. Basic programming skills (e.g., Python, Shell Script) are a plus, to understand code examples or automate documentation processes.

Communication Skills:

1. Exceptional written and verbal communication skills in English, with the ability to articulate complex technical concepts clearly and concisely.

2. Proven ability to collaborate and communicate effectively across departments.

3. Experience in public speaking or delivering training sessions is a plus.

Soft Skills:

1. Strong sense of responsibility and proactiveness, capable of working independently and managing multiple projects.

2. Detail-oriented with a commitment to delivering high-quality content.

3. Eager to learn, with a passion for new technologies and information dissemination methods.

4. User-centric mindset, dedicated to enhancing the developer experience.

Target Major:

1. Computer Science, Information Engineering, Software Engineering, Technical Writing, or a related field.

This role will be a critical member of our internal Developer Experience team, and your work will directly impact the efficiency and quality of product development within the company.

TSMC Core Values

At TSMC, we invite talented individuals who share our vision and values to contribute to our continued success. Our core values are the foundation of our culture, guiding every decision and action. We seek applicants who deeply resonate with these principles and embody them in their work:

• Integrity: Tell the truth. We do not brag. We do not make commitments lightly. Once we make a commitment, we devote ourselves completely to meeting that commitment.
• Commitment: Employees are dedicated to the company, view the company’s success as their own and work diligently to make their best contributions. As commitment is mutual, the Company strives to serve the best interests of its employees. 
• Innovation: Innovation is the wellspring of the Company's growth. It means more than new ideas; it means putting ideas into practice. 
• Customer Trust: We strive to build deep and enduring relationships with our customers, who trust and rely on us to be part of their success over the long term.

(For more details on TSMC’s Core Values, please visit：https://www.tsmc.com/english/aboutTSMC/values)Fostering a global inclusive workplace reflects TSMC’s core values and business philosophy and is essential for our future success. Our commitment to global inclusive workplace allows us to create an environment where every employee, regardless of gender, age, disability, religion, race, ethnicity, nationality, political affiliation, or sexual orientation, can bring their unique perspective and experiences to work, enabling us to drive profitability, increase productivity, and unleash innovation. We strive to create a workplace that is equitable and accessible to all employees. We are committed to fostering an inclusive culture where every employee feels valued and empowered to contribute to our mission and provide excellent service to our global customers.