Ownership & Loyalty Advisor - Segeltorp

Description

Tesla is on a mission to build a world of amazing abundance. With record-breaking growth over the years, the Ownership & Loyalty Advisor team is looking to expand to grow our customers’ renewals. Our current owners are the best advocate of the Tesla story and a key part of achieving our goal & mission. Keeping them engaged, satisfied & retained is therefore critical to us.  

As an Ownership & Loyalty Advisor, you will be the trusted voice that keeps this community engaged, inspired, and coming back. You won’t just be managing a sales pipeline; you will be building lasting relationships, turning every conversation into a connection and every connection into a lifelong Tesla Owner.

Responsibilities

• Own your sales pipeline: Activate, enrich & convert a robust sales opportunities pipeline by conducting regular engagement activities with existing owners. Guide them through sales process, including financing, trade-ins and delivery expectations, each one as an opportunity to re-ignite passion for Tesla. 

• Act as a central & trusted Tesla point of contact for current owners with various level of maturity in their renewal journey. Understand their uniqueness to propose a tailored renewal solution.  

• Plan & maximize:the output of each day by leveraging omni-channel communication (phone, emails, live chat and others) to secure timely, accurate & customized follow-ups maximizing our renewal rates. 

• Achieve targets: Actively contribute to the achievement of sales & delivery goals by meeting and exceeding renewal & retention rate targets. Your success will be measurable, visible & celebrated. 

• Constructive feedback: As a frontline representative interacting with our customers all day, you will pass on valuable inputs to improve products, processes, and the entire customer renewal experience. 

• Collaboration: with delivery, store & HQ teams to ensure seamless test drives, customer handovers, proactive pre-delivery support, accurate contract and financing information processing, and more!  

• Master industry trends and best practices: including utilization of new technology, web resources and competition landscape to delivery world-class experience. 

Requirements

• Passion for Tesla's mission and products, and a desire to share this with others. 

• Excellent communication skills and the ability to build rapport with customers across multiple channels (phone, email, chat). 

• The ability to explain complex topics to customers in simple terms. 

• Focus on educating and understanding customers' needs, with a natural ability to turn conversations into lasting relationships. 

• Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines. 

• Strong attention to detail and organizational skills. 

• Ability to work independently and as part of a team. 

• Valid Driver License.