Ownership & Loyalty Advisor (m/w/d) – Zug
Description
Do you want to build a world of amazing abundance?
At Tesla that is our mission.
We are looking for Ownership & Loyalty Advisor to support our team in Zug.
With record-breaking growth over the years, the Ownership & Loyalty Advisor team is looking to expand to grow our customers’ renewals. Our current owners are the best advocate of the Tesla story and a key part of achieving our goal & mission. Keeping them engaged, satisfied & retained is therefore critical to us. As an Ownership & Loyalty Advisor, you will be the trusted voice that keeps this community engaged, inspired, and coming back. You won’t just be managing a sales pipeline; you will be building lasting relationships, turning every conversation into a connection and every connection into a lifelong Tesla Owner.We offer:
- Career development and further training: At Tesla, you will have the opportunity for personal and professional development through regular performance reviews, targeted training, and professional development opportunities (e.g. high voltage training, management training)
- Corporate culture: Immerse yourself in our inspiring corporate culture where innovation, teamwork and passion take center stage.
- Innovative projects and technologies: You'll have the chance to work on groundbreaking projects and technologies that are helping to shape the future of the automotive industry and sustainable energy.
- Benefits and perks: You can expect a competitive salary and benefits package that includes Tesla shares or a Cash Award as well as access to our Corporate Benefits and Tesla’s Employee Assistance Program, 25 days holiday, a 13th monthly salary.
- Dedicated team and positive working atmosphere: work in a dedicated and motivated team characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energies
Responsibilities
- Own your sales pipeline: Activate, enrich & convert a robust sales opportunities pipeline by conducting regular engagement activities with existing owners. Guide them through sales process, including financing, trade-ins and delivery expectations, each one as an opportunity to re-ignite passion for Tesla
- Act as a central & trusted Tesla point of contact for current owners with various level of maturity in their renewal journey. Understand their uniqueness to propose a tailored renewal solution
- Plan & maximize: the output of each day by leveraging omni-channel communication (phone, emails, live chat and others) to secure timely, accurate & customized follow-ups maximizing our renewal rates
- Achieve targets: Actively contribute to the achievement of sales & delivery goals by meeting and exceeding renewal & retention rate targets. Your success will be measurable, visible & celebrated
- Constructive feedback: As a frontline representative interacting with our customers all day, you will pass on valuable inputs to improve products, processes, and the entire customer renewal experience
- Collaboration: with delivery, store & HQ teams to ensure seamless test drives, customer handovers, proactive pre-delivery support, accurate contract and financing information processing, and more!
- Master industry trends and best practices: including utilization of new technology, web resources and competition landscape to delivery world-class experience
Requirements
- Passion for Tesla's mission and products, and a desire to share this with others
- Excellent communication skills and the ability to build rapport with customers across multiple channels (phone, email, chat)
- The ability to explain complex topics to customers in simple terms
- Focus on educating and understanding customers' needs, with a natural ability to turn conversations into lasting relationships
- Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Valid Driver License