Organizational Program Manager, Apple Services Engineering

Summary

Apple Services Engineering builds the products and services Apple's customers love — and
helps the rest of Apple do the same. Our teams power Apple Music, Podcasts, TV+, App Store,
iCloud, Commerce, Search & Recommendations, and much more.

Description

We're looking for a senior Organizational Program Manager to drive efficiency, build scalable
processes, and partner with engineering leadership across a large engineering organization.
You'll own complex programs end-to-end, bring data-driven insight to leadership decisions, and
develop repeatable solutions that scale. You'll advise senior leaders on organizational strategy,
influence cross-functional stakeholders, and drive the programs shaping the culture of the
organization you support.

Responsibilities

• Business Operations & Planning
• Own the rhythm of business for senior engineering leadership — designing, facilitating, and
• continuously improving staff meetings, leadership syncs, and working groups with a focus on
• outcomes and follow-through
• Track and drive action items from leadership forums; surface blockers, escalate risks, and
• close commitments with accountability
• Lead end-to-end planning of quarterly business reviews, planning cycles, and offsites —
• owning narrative structure and ensuring each session drives meaningful decisions
• Establish a structured intake process for leadership priorities, triaging requests and keeping
• the org focused on highest-impact work
• Identify inefficiencies and design scalable, repeatable solutions; document and socialize
• frameworks for broad org adoption
• Lead headcount planning, fiscal budget management, space planning, and growth planning
• end-to-end — serving as the primary coordination point between engineering leadership,
• finance, and admin
• Translate headcount, engagement, and operational data into actionable insights for senior
• leaders
• Navigate complex, ambiguous organizational challenges with sound independent judgment
• Cross-functional Leadership & Influence
• Build trusted partnerships across Engineering, Finance, People, Learning & Development,
• and Communications to align priorities and drive coordinated execution
• Influence without authority — align teams with competing priorities and drive consensus on
• complex, multi-party decisions
• Serve as a thought partner to senior leaders — anticipating needs, preparing them for key
• conversations, and providing candid, well-reasoned perspectives
• People, Culture & Communications
• Identify cultural gaps and org health signals through qualitative and quantitative sensing;
• translate findings into concrete programs spanning career development, engagement,
• manager effectiveness, and inclusion
• Own employee engagement programs end-to-end — setting measurable goals, tracking
• outcomes, and iterating based on data
• Own audience-tailored communication plans — town halls, leadership updates, team blogs,
• and internal documentation
• Partner with senior leaders on communications strategy; translate complex engineering and
• organizational topics into compelling content for audiences from ICs to executives

Minimum Qualifications

• 7–10 years as a Chief of Staff, Senior Program Manager, Senior Operations Manager, or
• equivalent — with demonstrated end-to-end program ownership and strong autonomy
• Experience working directly with and influencing senior leaders in a software engineering
• organization
• Proven ability to drive programs with measurable outcomes — encompassing design,
• implementation, and iteration, not just execution support
• Strong understanding of the software development lifecycle and how engineering teams are
• structured and operate
• Demonstrated ability to analyze organizational data and translate it into clear leadership
• recommendations
• Bachelor's degree or equivalent, relevant work experience

Preferred Qualifications

• Experience embedded in platform and infrastructure engineering organizations
• Track record of influencing cross-functional stakeholders and driving alignment without
• direct authority
• History of designing scalable processes and frameworks — not just executing existing ones
• Experience mentoring or developing junior program managers or coordinators
• A true team player and trusted partner — someone who shows up for the broader org,
• collaborates generously, and always keeps the bigger picture in mind
• Exceptional interpersonal skills; ability to build trust and work effectively across functions,
• levels, and global locations
• Strong organizational skills with the ability to manage multiple high-priority workstreams
• simultaneously
• Excellent written and verbal communication; able to distill complex, ambiguous information
• into clear narratives for diverse audiences
• Experience planning large-scale events — offsites, town halls, leadership summits —
• including logistics and content
• Adaptable and composed through change; able to re-prioritize fluidly
• Comfortable handling sensitive and confidential information with integrity and discretion
• Proficiency with Keynote, Pages, Numbers, and Apple tools preferred