Operations Programs Specialist

Tesla•Published 1 days ago•First seen 1 days ago

Description

Tesla’s Energy Service organisation owns the efficient execution of service work. Operational Excellence (OPX) enables the operationalisation of this ownership, and Support Services provides direct support to field technicians and field managers on issues which require cross-functional management (e.g. parts, tooling, vehicles etc.).

As we scale, we need clear and streamlined processes and intelligent automation built by people who understand both data and the realities of field operations. That’s where you come in. We’re looking for someone with analytical rigor and operational instinct who has a passion for understanding and mapping complex systems. In this role, you’ll resolve workflow and system challenges and build new processes and systems which increase field efficiency, enable data-based decision making and mitigate operational risks.

Responsibilities

Clarify, map/document and optimise workflows
Troubleshoot and resolve systems and workflow challenges which impact operational performance e.g. preventive maintenance reporting, billing tool discrepancies, preventative maintenance plans, equipment data
Develop operational programs which increase service efficiency, enable data-based decision making and mitigate operational risks
Build automation workflows
Build and maintain automated reporting which enables data-based decision making
Support analytics projects from problem definition to insight delivery, driving data-backed decisions across service operations
Use SQL and Python to analyse large-scale service datasets; deliver clear visualizations that enable faster, more confident decision-making
Analyze repair trends, workflows, and downtime patterns to identify root causes and deliver scalable fixes across energy and charging systems
Partner with Operational Excellence Specialists and software teams to execute efficiency programs and deliver against core operational KPIs
Translate business needs & operational pain points into technical requirements; partner with software & engineering teams to build resilient, scalable tools
Lead problem-solving initiatives that eliminate waste, challenge the status quo, and raise standards for speed, quality, and efficiency

Requirements

1+ years of professional experience in data analytics/engineering ideally in a fast-paced, industrial, or tech-driven environment
Bachelor's degree in engineering, computer science, business or related field
Proficient in SQL and Python with hands-on experience querying, analyzing, and automating insights
Skilled in data and collaboration tools including Tableau/Power BI, Confluence, Jira, and other platforms used in modern, data-driven operations
Strong problem solving and analytical skills with the ability to break down complex issues, define root causes, and drive structured solutions through ambiguity
Clear communicator who is skilled at translating business challenges into project scopes, aligning stakeholders, and driving shared outcomes
Highly organized and detail-oriented, proactive in identifying risks, managing dependencies, and balancing tactical execution with strategic goals
Self-starter who learns quickly, thrives with autonomy and manages multiple priorities in a dynamic environment

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

Employee Stock Purchase Plan (ESPP) - Purchase Tesla stock twice per year at a 15% discount
Parental leave (no minimum employment period)

Primary carers – 18 weeks at full pay or 36 weeks half pay
Secondary carers – 6 weeks full pay

Miscarriage leave - 10 days
Employee Vehicle Loan Program
Novated Leasing (AU only)
Employee Vehicle Finance program (AU only) - Tesla subsidises your loan interest
Well-being Fund – An annual allowance of $950 USD for all employees to support their well-being in ways that are meaningful to them
Health insurance discounts (AU only)
Bike to work – $10 per day if you cycle to work
Employee Assistance Program - Free and confidential counselling for all staff and their families
Annual Flu Vaccines
Birthday Leave, Cultural Significance Leave and Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.