Operations Manager for Order and Delivery Management (f/m/d)

Siemens Global Business Services (GBS) enables Siemens AG units worldwide and external customers to accelerate their business transformation toward a sustainable and digital future. Its portfolio combines deep functional expertise with the latest technologies, with a strong focus on innovation and digitalization across Business Administration, People & Organization, Supply Chain Management, Sales, Marketing, and Engineering.

Siemens GBS serves its customers globally through four major regional hubs, offering the opportunity to work in an international service network focused on customer outcomes, operational excellence, and flexible ways of working.

Are you ready to make your ambitions a reality? Join us now!

As Operations Manager for Order and Delivery Management within our Business Line “MarCom, Sales and Delivery” you will be responsible for the operational leadership and further development of Order and Delivery Management teams with 90+ colleagues across our GBS Central Eastern Europe hub in Poland.

What are your main responsibilities?

• Take end-to-end responsibility for the day-to-day operations and service delivery of our Order and Delivery Management teams, covering:
• Order Management: overseeing the end-to-end order lifecycle, from order entry and validation through order processing, monitoring and coordination to successful fulfillment; ensuring data quality, process compliance, timely execution, and effective resolution of operational issues and customer requests.
• Contract Administration: ensuring efficient administration of customer contracts throughout their lifecycle, including contract setup, maintenance and amendments, commercial and contractual data management, documentation, compliance with agreed terms and conditions, and coordination with relevant internal stakeholders.
• Logistics: overseeing operational logistics activities related to delivery execution, including delivery coordination, shipment monitoring, transport and logistics documentation, handling of delivery-related issues and escalations, and close collaboration with customers, suppliers, warehouses, and logistics partners.
• Lead the teams responsible for delivering the designated services, providing clear direction, guidance, and support while fostering a collaborative, accountable, and high-performance culture.
• Take responsibility for the financial management of the service line, including budget planning, cost management, capacity planning, and productivity.
• Manage and continuously improve operational KPIs and service performance, ensuring transparency, achievement of agreed service levels, and timely corrective actions where required.
• Make continuous improvement, automation, and digitalization a key priority, identifying opportunities to simplify processes, increase efficiency, improve quality, and enhance the customer and employee experience.
• Build strong relationships with key stakeholders by understanding their business needs, proactively addressing concerns and escalations, and ensuring a consistently high level of customer satisfaction.
• Proactively drive business growth and service portfolio development, identifying opportunities to expand existing services, support transitions, and strengthen GBS's value proposition for its customers.
• Drive leadership and people development, including talent and succession management, capability building, training, communication, engagement, and retention, to ensure a strong employee experience across the service line.
• Ensure effective governance, risk management, and operational resilience, with clear ownership, escalation mechanisms, and compliance with applicable processes and internal controls.

Your defining qualities:

• Strong customer and service-delivery orientation, combined with; a proactive mindset, sound decision-making skills and leadership skills.
• Proven leadership track record: Minimum 7–10 years of professional experience, including at least 4–5 years in a leadership role managing teams (30+ FTEs), ideally in a complex international environment. Experience in managing multi-layered teams (managing other leaders/Team Leads) is a strong advantage. Demonstrated ability to inspire, motivate, and develop teams, fostering a collaborative, accountable, and high-performance culture.
• Solid understanding of Order and Delivery Management processes, particularly Order Management, Contract Administration, Logistics, and related commercial or supply-chain processes, ideally gained in a medium-sized or large international organization. Experience in Shared Services or Global Business Services is a strong advantage.
• Fluent English; German is an advantage. 
• Strong analytical capabilities with excellent communication, stakeholder management, negotiation, and presentation skills.
• Strong financial awareness with proven experience in operational budgeting, capacity planning, and cost management.
• Experience working in complex international matrix organizations and managing multiple stakeholders across functions, countries, and organizational levels.
• Strong digital and IT affinity, with demonstrated experience in driving digitalization, automation, process standardization, or operational transformation.
• Ability to work independently and effectively in an agile, dynamic, and project-oriented environment.
• Strong organizational and prioritization skills, effective time management, adaptability, sound judgment, and a growth mindset.

What will you gain by joining us?

• Impact: We create projects that matter to people, the environment, and the future. Our work genuinely transforms reality, offering opportunities for interesting tasks and a real influence on business

• Employment in an international organization that is a global leader in its industry and holds a stable position on the market

• A positive atmosphere and a culture that fosters a sense of belonging: we build partnership-based relationships founded on trust, responsibility, and respect. When you encounter a challenge, you can count on support and help

• Professional development: opportunities to grow across various roles and projects, as well as access to a rich selection of e-learning courses (including LinkedIn Learning, Coursera, Harvard Business Review), and an annual mentoring program

Our benefits*:

• Benefit cafeteria system: vouchers for an extensive range of stores, theatre and cinema tickets
• A lunch card / meal e-vouchers 
• Employee Assistance Program - you and your loved ones can access free psychological support, psychotherapy, coaching, as well as legal and financial consultations
• Share Purchase Program
• Medical care, life insurance, Multisport card

*Individual benefits may vary by location and are adapted to comply with local legal requirements.

Siemens is an Equal Opportunity Employer

If we all thought the same way, we would never create anything new. We know that by creating a diverse work environment, we have a real impact on the success of our company, so we encourage you to apply for Candidates from different backgrounds (with different experiences and approaches). By creating a friendly and open work environment, we take care to support the culture of diversity at every stage of our activities. All applicants will be assessed in terms of their competences, knowledge and skills.

Join us and be yourself!

#LI-hybrid