Operations Coordinator, Delivery (m/w/d) - Bussigny
Description
Do you want to build a world of amazing abundance?
At Tesla that is our mission.
We are looking for Operations Coordinator, Delivery to support our Service Center in Bussigny.
Our Operations Coordinator, Delivery (m/f/d) work cross-functionally to provide our customers with an exceptional experience by coordinating daily delivery operations and ensuring smooth operations at Tesla locations. Operations Coordinators plan, coordinate, and track all vehicle preparation and delivery processes, communicate status updates effectively, and improve operational efficiency. You should have the technical acumen to communicate effectively with internal team members, along with the ability to deliver a high level of customer service while inspiring excitement in owners. This role directly supports Tesla’s mission by creating a scalable delivery experience for our customers.
We offer:
- Career development and further training: At Tesla, you will have the opportunity for personal and professional development through regular performance reviews, targeted training, and professional development opportunities (e.g. high voltage training, management training)
- Corporate culture: Immerse yourself in our inspiring corporate culture where innovation, teamwork and passion take center stage.
- Innovative projects and technologies: You'll have the chance to work on groundbreaking projects and technologies that are helping to shape the future of the automotive industry and sustainable energy.
- Benefits and perks: You can expect a competitive salary and benefits package that includes Tesla shares or a Cash Award as well as access to our Corporate Benefits and Tesla’s Employee Assistance Program, 25 days holiday, a 13th monthly salary.
- Dedicated team and positive working atmosphere: work in a dedicated and motivated team characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energies.
Responsibilities
- You are responsible for coordinating vehicle movements in the lots and delivery halls, monitoring delivery schedules, coordinating vehicle repairs and preparations, and ensuring that the lots are well organized and maintained.
- Managing the loaner fleet as well as the intake, inspection, preparation, shipping, and delivery of used vehicles is also part of your responsibilities, in addition to new vehicle operations.
- You identify the team’s needs regarding processes and tools and provide appropriate support (training, communication, etc.).
- You collaborate with all employees at your location to deliver an exceptional customer experience on delivery day.
- As an Operations Coordinator, you act as the link to other teams (Sales, Logistics, Service) and work cross-functionally with them.
- An important part of your role is supporting escalations to help manage customer satisfaction.
Requirements
- You have the ability to build and maintain cooperative, cross-functional relationships.
- You are technologically savvy and able to work with internal business systems, MS Office, and MS Excel.
- You enjoy working in a dynamic, fast-paced environment where multitasking and setting the right priorities are essential.
- You stand out through your ability to organize tasks and processes as well as track results and performance.
- You are willing to work flexible hours, including weekends and public holidays.
- You hold a valid driver’s license and demonstrate acceptable and safe driving behavior.
- You can communicate fluently in English and French
If you are interested please uploade the english version of your CV.