Network Engineer - Infrastructure Services, IS&T Early Career

Summary

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization.IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Apple is seeking an exceptional Network Support Engineer to join their Global Network Services (GNS) team, with a focus on Retail network infrastructure. This is a technical, hands-on role in a dynamic and fast paced environment. The successful candidate will have a mixture of technical know-how as well as a excellent network analysis fundamentals and robust troubleshooting skills.

Description

Early Career community also provides employees with the opportunity to build community among themselves by attending educational and social events.

The candidate will be responsible for supporting Apple’s rapidly growing retail network globally. They will need to excel in a fast-paced environment with the ability to multi-task and work not only on day to day operational support, but also participate and manage their own projects. This person must be a collaborative team player that will work across cross-functional groups and have the ability and willingness to mentor others and have a sound business approach for supporting our global footprint.

Responsibilities

• We are looking for a Network Support Engineer to perform day to day support activities including, but not limited to:
• Troubleshoot wireless, LAN and WAN issues.
• Diagnose and identify root causes of network issues.
• Maintain consistency (code, platforms, configuration) across the global fleet.
• Schedule and execute change requests.
• Proficiently coordinate and troubleshoot with internal and external partners within a large scale enterprise.

Minimum Qualifications

• Bachelors degree in Networking, software development, Computer Science/Engineering, Retail Customer Service, Help Desk Support, Engineering or equivalent degree or experience.
• Experience in Network Engineering Fundamentals.
• Flexibility to work early morning or late night shift patterns.

Preferred Qualifications

• Related networking engineering internship or job experience.
• Excellent quantitative and interpersonal skills.
• Leadership experience.
• Industry certifications or having equivalent competencies such as Cisco CCNP, Juniper JNCIS, Network+, CWNA
• Familiarity with centralized configuration management and automation technologies such as Ansible, Salt, Chef or Puppet.
• Standard Linux utilities and programs (grep, sed, awk, sort, traceroute, tcpdump, etc)
• Automating workflows through scripting (Ansible, Python, Perl, Ruby, awk or shell)

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant