NetSuite Account Manager - Burlington, MA

Sales Account Manager – NetSuite

Overview

NetSuite pioneered the Cloud ERP category and continues to be a leader in cloud-based business management solutions. With more than 20,000 customers ranging from emerging businesses to large enterprises, NetSuite helps organizations manage and scale their operations on a unified cloud platform.

As we continue to grow, we’re looking for talented Sales Account Managers who are passionate about building customer relationships, identifying new opportunities, and driving business growth.

Why Join NetSuite?

• Industry-leading technology: Represent a leading cloud ERP platform with solutions spanning ERP, accounting, CRM, professional services automation (PSA), and eCommerce.
• Career growth: Join a high-growth organization with opportunities to develop your sales expertise and advance your career.
• Exceptional customers: Partner with innovative companies across industries and stages of growth.
• Collaborative culture: Work in an energetic, team-oriented environment that values collaboration, performance, wellness, and work-life balance.
• Investment in your success: Benefit from comprehensive training, enablement resources, and competitive benefits designed to help you succeed.

About the Opportunity

As a Sales Account Manager, you will manage and grow relationships across an assigned portfolio of existing NetSuite customers. You will help customers maximize the value of their NetSuite investment while identifying opportunities to expand their use of NetSuite's cloud-based business applications.

You will serve as a trusted business partner, developing an understanding of each customer's goals and challenges and connecting those needs with solutions that support their continued growth.

Key Responsibilities

• Develop and execute account strategies to drive upsell and cross-sell opportunities within an existing portfolio of NetSuite customers.
• Build trusted relationships with customers and identify opportunities to increase adoption of NetSuite solutions.
• Understand customers' business objectives, challenges, and evolving needs to recommend solutions that deliver measurable value.
• Develop and maintain a healthy pipeline of qualified opportunities to achieve monthly and quarterly sales objectives.
• Lead opportunities throughout the sales cycle, including discovery, solution positioning, proposal development, negotiation, and close.
• Accelerate pipeline progression by coordinating customer references, quotes, contracts, and other sales activities.
• Partner across NetSuite with leadership, sales peers, marketing, enablement, and value-added teams to maximize customer and sales outcomes.
• Drive customer satisfaction, retention, and long-term account growth.
• Proactively manage renewals and maintain strong customer retention rates.
• Maintain accurate forecasts and provide visibility into account activity, opportunities, and potential risks.

This is a hybrid, in-office role with a minimum annual travel requirement of approximately 20%, primarily for onsite customer engagements.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $26.97 to $45.29 per hour; from: $56,100 to $94,200 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 50/50.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC2

Responsibilities

About You

You are a results-oriented sales professional who enjoys building relationships, understanding complex business needs, and helping customers realize greater value from technology.

You bring:

• 3+ years of SaaS, technology, software, hardware, business services sales, or comparable experience.
• A demonstrated record of meeting or exceeding sales goals and delivering strong results.
• Experience managing and expanding relationships with existing customers.
• Strong prospecting, account planning, negotiation, and closing skills.
• The ability to understand technology and translate product capabilities into compelling business value.
• A strong sense of ownership, accountability, and urgency.
• Excellent written and verbal communication skills.
• Strong attention to detail and the ability to manage multiple opportunities and customer priorities simultaneously.
• A collaborative approach and experience succeeding in team-based sales environments.
• Adaptability, curiosity, and a desire to continually learn and improve.

About the Team

Our team is collaborative, customer-focused, and results-driven. We value thoughtful communication, attention to detail, emotional intelligence, and the ability to move quickly while maintaining a high standard of quality.

We support one another, take ownership of our results, and share a commitment to helping our customers—and each other—succeed.

If you're excited about building lasting customer partnerships while growing your career with a leader in cloud business applications, we'd like to hear from you.

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True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.