Mobile Service Manager

Description

As Mobile Service Manager you will be responsible for delivering an exceptional service experience to
our customers, developing your team members and organisation, managing day-to-day operations, and
ensuring our Mobile Service offering meets the needs of our customers as well as the expectations of
our employees.

You will be responsible for the overall Mobile Service provision and leading your team of Mobile Service
Supervisors to consistently deliver excellent results.

To succeed at Tesla, you must be energetic, highly organised, and work smart as well as have a passion
for true leadership and the Tesla brand.

Responsibilities

• Drive in-country Mobile operations and manage timely systems readiness
• Select and coach a team, in line with expansion needs based on products and market.
• Regularly review KPIs, identify trends and proactively address challenges to drive performance
• Proactively lead your team and empower them to make the right local decisions to drive the
  business forward
• Manage operational costs and revenue from a mobile service perspective for the country
• Lead the country growth and product expansion
• Liaise closely with broader business areas including, but not limited to, Sales, Delivery, EHS
  (Environment, Health & Safety), HR, Recruitment, ensuring a strong network of peers

Requirements

• A proven background of leading an organisation or national business function to meet
  operational and strategic targets
• A background of interrogating data and identifying correlation to act on business improvements.
• Strong analytical IT skills, including use of Excel
• Excellent organization skills, with experience of high-level reporting
• Experience of working in an agile environment, where you have responded quickly to changing
  business needs
• An open and approachable leadership style, with experience of leading, motivating, and
  coaching managers along with proven experience of successful delegation to achieve results
• Ability to move between a high-level, holistic business approach and communicating with
  employees on a grass-roots level
• Travel will be required