Marketing Technology Manager, eCommerce Customer Experience

In Consumer eCommerce, our purpose is to earn fans and drive growth by building emotional connections to delight and empower everyone. We engage with consumers globally throughout their shopping journeys, navigating digital visits across direct channels in Gaming, Windows, M365, and Surface. As a member of online customer experience (OCE) team, you’ll help grow a multi-billion-dollar business, explore new areas of technological innovation, and be part of a culture centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. If that appeals to you, it’s an exciting time to be here.

We are seeking an experienced and hands-on Marketing Technology Manager to drive the strategy for the marketing tools and content and catalog management platform used by OCE team to run marketing on Microsoft's online store. This role connects platform capabilities with operational execution by validating new features before release, translating new capabilities into scalable ways of working, and building low-code and web-based workflow applications that reduce friction for the OCE team. The successful candidate will combine deep expertise in marketing technology with practical software development skills to help the team achieve its vision of a frontier operating model across launches, campaigns, and global content updates. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

• Lead the operations strategy for the content and catalog management system by using deep expertise in the marketing tools and capabilities, front-end components, back-end integrations, page templates, etc. 
• Establish and maintain a shared understanding of tools, workflows and standard operating procedures (SOPs) across FTE and supplier teams through training materials, enablement sessions, and up-to-date documentation and ongoing enablement on how capabilities are operationalized end to end. 
• Define, run and approve end-to-end testing of new platform features, including test scenarios, acceptance criteria, defect triage with engineering partners and go/no-go decisions for production deployment. 
• Understand current platform architecture, integration patterns and data flows across content, catalog, commerce, and product information systems, and contribute to discussions with engineering partners.
• Conduct deep dives into existing authoring workflows by mapping effort and processes, benchmarking the time and steps per task, identifying friction points and maintaining a prioritized list of feature enhancements for platform and engineering partners. 
• Embody our Culture and Values

Required/minimum qualifications

• Bachelor’s degree in computer science, Information Systems, Computer Science, Engineering, or related field AND 2+ years of experience in Marketing Technology, Technical consulting, Content Management Systems, eCommerce Operations, or related experience OR equivalent experience 

Additional or preferred qualifications

• Hands-on experience setting up and running enterprise or headless content and catalog management platforms such as Adobe Experience Manager or Adobe Commerce, including templates, front-end design system, back-end authoring components and authoring workflows. 
• Hands on experience in building and maintaining front-end tools, back-end integrations (APIs, data pipelines, connectors) and automated build, test, and validation workflows, including launch-readiness quality gates. 
• Working knowledge of front-end technologies (HTML, CSS, JavaScript) and component-based design, with the ability to inspect, troubleshoot and validate how pages render. 
• Experience with APIs and JSON, including testing and validating integrations with marketing tools 
• Understanding of back-end integrations and data flows between content, catalog, product information and commerce systems, including tracing and diagnosing publishing or sync issues. 
• Experience in building test frameworks, running end-to-end and regression testing, and owning release readiness and go/no-go decisions for production. 
• Experience building low-code applications, automations, or plugins (for example, Power Apps, Power Automate, or Copilot Studio) to solve workflow problems. 
• Working knowledge of SQL, Excel or Power BI for analyzing workflow effort and performance. 
• Experience with cloud platforms (Azure preferred) and automated build, test and release tools such as Azure DevOps or GitHub Actions.

Marketing Technology IC3 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.