Manager, VAS NA Acceptance Solutions
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Overview:
The Principal Solutions Manager, North America Acceptance Solution Management, will be a key member of Visa’s Value Added Services team and a contributor to the success of Acceptance Solutions in North America. This role will support the regional Acceptance Solutions team in advancing client-relevant solutions for Acquirers, Payfacs, ISOs, and other reseller partners, with a focus on product execution, roadmap coordination, go-to-market readiness, client feedback synthesis, and cross-functional delivery.
The Principal Solutions Manager will work closely with Product, Sales, Client Services, Sales Engineering, and other Go-to-Market teams to help articulate how Visa’s acceptance product and services, including the Visa Acceptance Platform, Payment Processing and Network Products, address partner needs and support product adoption across the North America region. This role will specifically be supporting the launch of Visa Intelligence Authorization solution to US acquiring clients.
This role is well suited for a candidate who combines foundational knowledge of payment acceptance, strong analytical capability, payments and product curiosity, technical aptitude, structured execution, and the ability to coordinate across matrixed teams. The role emphasizes execution responsibilities, including documenting requirements, supporting product workstreams, and helping manage assigned features or initiatives through commercialization and ongoing VIA go-to-market optimization.
Key Responsibilities
Regional Solution Management and Roadmap Execution:
- Support the development, maintenance, and execution of regional product roadmaps for North America Acceptance Solutions, helping ensure roadmap priorities are aligned to client needs, regional opportunities, and global product direction.
- Track roadmap updates, product dependencies, delivery milestones, and changes, ensuring internal partners have clear visibility into status, implications, and next steps.
- Translate client needs and market feedback into structured inputs for product requirement discussions, roadmap planning, and prioritization forums.
- Support regional Acceptance Solutions initiatives that extend Visa’s relevance beyond core acceptance platform assets and address challenges for Acquirers, Payfacs, ISOs, and reseller partners.
Go-to-Market and Sales Enablement:
- Partner with NA commercialization, Sales, Client Services, and Product teams to support go-to-market motions that make solutions easier to sell, adopt, and implement.
- Assist in developing sales enablement materials, client conversation guides, product positioning, and internal training content to help stakeholders articulate product fit and value proposition.
- Support sales teams in understanding client business and technical needs and connecting those needs to relevant Visa Acceptance Solutions.
- Develop fact-based analysis to support sales recommendations, product positioning, and market opportunity assessments.
Client-Centric Solutioning and Product Development Support:
- Support the design of client-centric joint solutions from solution definition through build, implementation, and post-launch optimization.
- Collaborate with Sales Engineering and technical pre-sales partners to support effective internal and client-facing demos, solution flows, and implementation discussions.
- Gather, organize, and synthesize client feedback to help ensure the voice of the customer is represented in product discussions and requirement development.
- Support pilot programs, new feature launches, and commercialization readiness activities that help drive adoption and revenue growth for the region.
Business Analysis, Market Intelligence, and Performance Insights:
- Conduct regional competitive, regulatory, and market intelligence activities to evaluate competitor actions, market trends, and implications for Acceptance Solutions.
- Create and update business and product intelligence to support product investment discussions, prioritization, and commercialization decisions.
- Build, share, and analyze solution performance data to identify opportunities to improve product adoption, client outcomes, and regional growth.
- Communicate findings, recommendations, tradeoffs, and risks in a clear, concise, and actionable manner to functional partners and management.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
- 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.
Preferred Qualifications:
- 6 or more years of work experience with a bachelor's degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
- Experience collaborating on enterprise-wide products, projects, and programs.
- Experience deriving insights and action items through analysis; providing solutions delivery and professional services.
- Proficiency with Microsoft 365 (Office) tools.
- Experience presenting, consulting, and communicating with stakeholders.
- Experience managing multiple priorities and demands in a fast-paced environment.
- Background in payments, financial services, eCommerce, card network, technology, product management, solution management, strategy, operations, consulting, or related fields.
- Experience with project/program management and direct client interaction.
- Knowledge of Restful APIs, ISO 8583, ISO 20222.
- Strong analytical and problem-solving skills, with demonstrated ability to structure business problems, evaluate opportunities, and develop fact-based recommendations.
- Technical aptitude and ability to work with product and technical teams on requirements, use cases, user stories, client integration needs, and solution design discussions.
- Ability to contribute independently to projects with multiple workstreams and coordinate across stakeholders at different levels of the organization.
- Demonstrated ability to work with cross-functional teams, including Product, Sales, Strategy, Marketing, Client Services, and technical partners, in matrixed and ambiguous environments.
- Strong written, verbal, and presentation skills, with the ability to communicate across regional and functional lines and translate technical concepts for non-technical audiences.
- Ability to use AI-enabled tools responsibly and effectively to improve productivity, analysis, documentation, and stakeholder communication, while applying appropriate judgment, data confidentiality, and company policy requirements.
- Curiosity, collaboration, attention to detail, diplomacy, flexibility, and a willingness to learn the North America Acceptance market and client pain points.
Information for US Applicants
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.