Manager, Customer Success Acceleration, gTech Ads, GCS

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Partner with executive stakeholders to build and drive a holistic e-commerce and multi-channel strategy and narrative ensuring organizational success.
• Partner actively with sales leadership to align priorities, address customer needs, and achieve quarterly goals and growth objectives across multiple segments using gTech’s Customer Success Acceleration (CSA) service strategy.
• Lead and coach digital media specialist teams to drive marketing objectives, achieve account-level excellence, and enhance ROI. Mobilize and enable your team to problem-solve for customer lifetime value, nurture strong sales partnerships, and fulfill core business objectives.
• Provide continuous team mentorship, conduct meaningful career evaluations, facilitate professional development plans, and foster a collaborative team first internal culture.
  
• Drive proactive AI adoption and cross-functional collaboration across sales, product, and program management to execute Google’s Ads go-to-market strategy while taking bold, calculated risks.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 11 years of experience developing relationships with customers, and working with digital media or digital marketing/advertising solutions.
  
• 5 years of experience leading, mentoring, and developing teams.
  

Preferred qualifications:

• Master's degree or equivalent practical experience.
  
• Experience applying AI for automation and operationalizing AI-driven workflows.
• Experience collaborating with multiple stakeholders across organizational boundaries to influence across teams with similar objectives, aligning resources and direction.
  
• Experience working in customer relationship development by working with digital media or digital marketing/advertising solutions.
• Familiarity with offline media, brand lift, marketing measurement and attribution techniques and Google advertising products.
• Understanding of media industry issues to advance Google's forward-looking strategies within the marketplace by being a creative and performance-minded thinker.