Manager, Central Operations

Uber•Published 2 hours ago•First seen 1 hours ago

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What You’ll Do:

Own APAC marketplace reliability strategy and performance for Uber Direct, balancing reliability, courier supply and experience, cost efficiency and broader business objectives.
Set the regional Direct product strategy and roadmap, representing APAC priorities with Global Product and influencing investment against the region’s highest-impact opportunities.
Lead the launch and scale of new products and capabilities across APAC, partnering with country teams to translate global products into successful in-market execution and adoption.
Partner with Local Marketplace teams and Central Pods to ensure Direct-specific requirements are reflected in marketplace strategy, including courier pricing, CPT target setting, supply and reliability trade-offs.
Establish regional reliability governance, using data and deep-dive analysis to identify performance gaps, diagnose root causes and drive targeted interventions across markets.
Lead complex, cross-functional strategic initiatives spanning Operations, Product, Data Science, Finance and other regional/global teams to improve marketplace efficiency and the end-to-end delivery experience.
Drive continuous optimisation of the Direct marketplace, identifying opportunities to improve reliability, courier experience, operational efficiency and economics through product, process and marketplace levers.
Build and lead the APAC Direct Centre of Excellence, consolidating expertise, insights and best practices across markets and creating scalable playbooks that accelerate execution across the region.
Act as a senior regional SME for Uber Direct, providing strategic guidance to country teams and representing APAC Direct in regional and global forums.

What You’ll Need

Proven experience in strategy, operations or business management – 7+ years of experience operating in complex, fast-paced environments, with a track record of delivering meaningful business outcomes.
Strong strategic problem-solving skills – You can navigate ambiguity, break down complex problems, develop clear strategies and translate them into executable plans.
High degree of ownership and initiative – You proactively identify opportunities, deeply understand the customer and delivery experience, and independently drive improvements from problem identification through to implementation.
Exceptional stakeholder management and influence – You can build trusted relationships and drive alignment across senior, cross-functional stakeholders, including Operations, Product, Data Science and Finance, across local, regional and global teams.
Strong commercial and marketplace acumen – You understand how operational, customer and financial outcomes interact and can make thoughtful trade-offs across reliability, growth, cost and experience.
End-to-end program leadership – You have demonstrated experience leading complex, cross-functional initiatives from strategy through execution, managing dependencies, risks and competing priorities to deliver outcomes at scale.
Ability to operate at multiple altitudes – You can move comfortably between setting strategic direction and getting into the operational detail required to solve problems and drive execution.
Logistics or marketplace experience is advantageous – Experience in last-mile delivery, logistics, marketplaces or similarly complex operational environments is a plus, but not required.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.