[LPS] Airport Network Services Supervisor

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Description and Requirements

Key Responsibilities:

• Supervise daily Airport Network Services network operations and maintenance activities to ensure service stability and performance.
• Lead engineers in incident troubleshooting, service restoration, and technical support activities.
• Serve as the primary escalation point for network, Wi-Fi, firewall, and security-related issues.
• Review and approve change plans, configurations, implementation procedures, and rollback plans.
• Coordinate closely with client, SOCC, vendors, and service providers to ensure smooth service delivery.
• Manage manpower planning, task allocation, shift handovers, and follow-up of outstanding issues.
• Support maintenance activities, failover drills, disaster recovery exercises, and emergency incidents.
• Maintain operation procedures, technical documentation, and service records to ensure compliance and knowledge retention.
• Drive continuous improvement initiatives to enhance operational efficiency and service quality.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• Minimum 5 years of experience in network operations, with at least 2 years in a supervisory or team leadership role.
• Hands-on experience with Cisco and/or Huawei switching and routing technologies.
• Strong troubleshooting experience in enterprise networking environments, including firewalls, wireless networks, and network security.
• Proven ability to work effectively in a fast-paced, high-pressure, 24x7 critical

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