Logistics Operations Manager, Google Cloud Logistics

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

In this role, you will be the leader of how Google optimizes daily logistics processes while incorporating current industry standards and best practices. You will be responsible for driving continuous process improvement recommendations, managing the implementation of changes within operations, standardizing user documentation, creating processes that motivate action, and interacting with all partner teams. You will initiate and oversee operational improvement efforts for EMEA Google Cloud Logistics, analyze operational impacts to inform improvements, work with key stakeholders, motivate innovation within the operational teams, and create presentations or documents for the leadership team highlighting operational performance and improvements.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Netherlands: €92000 - €94000 (EUR) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Own the day-to-day logistics operations management, manage third-party logistics vendors operating warehouses or data centers in assigned locations, and ensure that they perform to the aligned Service Level Agreements (SLA) consistently and effectively, ensuring business continuity.
• Manage and monitor metrics for key performance indicators, vendor performance scorecards, and development of business cases to support logistics process changes or improvements. Drive alignment and prioritization of initiatives in a fast-paced environment with many interdependencies.
• Collaborate with internal and external stakeholders (e.g., vendors, carriers, cross-functional teams) to reduce end-to-end delivery cycle times.
• Engage with Google stakeholders to ensure alignment of priorities and joint opportunities to scale the business efficiently, delivering on joint performance goals.
• Drive continuous opportunity initiatives to address obstacles for both forward and reverse material flows into and out of data centers and warehouses.

Minimum qualifications:

• Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
• 5 years of experience in domestic and international environments managing vendors (e.g., suppliers, manufacturers) or Third-Party Logistics.
• 4 years of experience in a customer or client-facing role supporting logistics operations.
• Ability to travel up to 25% of the time as required.
  
  

Preferred qualifications:

• Master's degree in Engineering, Supply Chain, or Business, a related field, or CSCMP certification.
• 1 year of experience analyzing data and generating business insights to guide business decisions, with ability to drive continuous improvement initiatives in a complex logistics environment, and experience reducing cycle times.
• Experience collaborating effectively with internal/external teams to drive alignment on priorities and achieve shared objectives to support the business, with excellent stakeholder management skills.
• Ability to apply structured thinking and logic to work and provide innovative solutions to issues.
• Valid Netherlands driving license.