LCS Operations Manager SC
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
As an Operations Manager, you will lead the subregional Project, Contract and Billing Administration team, ensuring projects and service contracts are set up, administered, billed, and closed accurately, on time, and in compliance with Rockwell Automation processes and internal controls. You will partner closely with Project Management, Contract Management, Sales, and Finance, providing reliable operational and financial information that supports decision-making, forecasting, margin protection, cash flow, and customer satisfaction.
You will lead a team of Project, Contract and Billing Administrators and work closely with regional stakeholders across Project Management, Contract Management, Sales, Finance, Credit & Collections, and Legal.
Your Responsibilities
- Lead, coach, and develop the subregional Project, Contract and Billing Administration team, establishing objectives, managing workload, and supporting capability development.
- Own the administrative lifecycle of projects and service contracts, from setup through financial closure, ensuring accurate administration, billing, and contract execution.
- Ensure compliance with internal processes, financial controls, company policies, and audit requirements, acting as the main point of contact for internal and external audits.
- Monitor and manage operational and financial KPIs, including billing, backlog, revenue recognition, unbilled balances, accounts receivable, contract renewals, and project and contract closures.
- Drive continuous improvement initiatives by identifying opportunities to simplify, standardize, and automate operational processes while sharing best practices across the region.
The Essentials - You Will Have
- Bachelor's degree in Business Administration, Accounting, Finance, Engineering, or a related field.
- 4+ years of experience in project, contract, or billing administration, or operations finance, preferably within services or industrial technology environments.
- 2+ years of people leadership experience, ideally supporting teams across multiple countries.
- Knowledge of billing, revenue recognition (POC/milestone-based), contract management, and internal controls.
- Advanced English;
The Preferred - You Might Also Have
- Demonstrated ability to support internal and external audits and manage corrective action activities.
- Proven capability to partner with Finance on business reporting and forecasting processes.
- Proficiency with ERP systems.
- Demonstrated capability to manage project and contract administration activities, including billing conditions, milestones, and change orders.
- Portuguese is a plus.
What We Offer:
Our benefits package includes …
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees.
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development... and other local benefits!
Modality: Hybrid
You will report to: REG. OPERATIONS MGR SOLUTIONS/SERVICES
We believe that employee diversity is a key element of our common future. We provide opportunities for talent development and growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization.
This position is part of a job family. Experience will be the determining factor for position level and compensation.
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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.