L1 Network Security Support

NCR Voyix•Apply•Published 3 days ago•First seen 4 hours ago

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About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Title: L1 Network Security Support

Grade: B1

Location: Belgrade, Serbia

Onsite position with shift rotation

Summary:

We are looking for an entry-level Network Security Support Specialist to provide first-line support for network and security-related issues. The role involves troubleshooting, monitoring security alerts, and ensuring excellent customer service.

Key Responsibilities

Provide Level 1 support for network and security incidents and requests.
Monitor security alerts and escalate potential threats when needed.
Troubleshoot network connectivity, VPN, authentication, and access issues.
Document troubleshooting steps and resolutions in ticketing systems.
Keep customers informed on issue status and next steps.
Follow established security and incident management procedures.

Required Knowledge:

Basic understanding of:
- Firewalls, VPNs, IDS/IPS, and Zero Trust principles
- TCP/IP, DNS, DHCP, routing, and switching
- Cybersecurity threats such as phishing, malware, ransomware, and DoS attacks
Familiarity with endpoint security tools and security monitoring platforms.
Basic knowledge of MFA, SSO, and Active Directory.

Skills & Qualifications:

Strong troubleshooting and problem-solving skills.
Good verbal and written communication skills.
Customer-focused with attention to detail.
Ability to manage multiple tasks in a fast-paced environment.
0-2 years of experience in Technical Support, Help Desk, Network Operations, or Cybersecurity Support.
Experience with Microsoft 365, Active Directory, VPNs, or security tools is a plus.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”