IT Service Desk Engineer

Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution. We're transforming how enterprises build software, turning enterprise requirements into enterprise grade code with an agentic software development platform that can autonomously execute 80% of the quantum of software development work. We're backed by multiple tier 1 investors, and have proven success as founders of previous start-ups.

Our Culture

Who we are:

Led by two pioneering co-founders we are one of the fastest growing companies in the U.S., creating our own category of enterprise autonomous software development. We automate thousands of hours of software development for our customers, which includes strong representation within the Fortune 500.

How we work:

• We move Blitzy Fast: Time is both our company’s and our clients’ most precious asset. We move quickly and decisively to innovate internally and deliver exceptional software externally.
• Championship Mindset: We operate like a professional sports team. We win as a team by holding ourselves and each other to high standards, collaborating in-person, and remaining focused on the mission.
• Passion for Invention: We’re pushing the frontier of what’s possible, requiring constant innovation and iteration.
• We Work for the Customer: We focus on delivering outsized value to the customers we work with and expanding those relationships into deep, meaningful partnerships.
• We believe in being ‘everyday athletes’: taking care of ourselves so we can bring our best minds to work. We promote great sleep, movement, and restorative activities for optimal mental performance. It makes for a happier and more productive team.

About the Role

Blitzy is looking for an IT Service Desk Engineer to serve as a frontline technical resource for our growing team. In this role, you'll handle day-to-day service desk tickets, support new hire onboarding, and manage end-user access across our core business applications. You'll also play a role in higher-level projects, including MDM rollouts, VPN configuration, RBAC implementation, and office buildouts, working closely with cross-functional teams to keep Blitzy running smoothly as we scale.

This isn't a purely reactive help desk role. At Blitzy, you'll have a direct hand in shaping the systems and infrastructure our team relies on every day, from MDM strategy to office buildouts. You'll work in a fast-moving environment where your input on design-level decisions actually matters, and where solving problems proactively is valued as much as fixing what's already broken.

Responsibilities

• Manage and resolve day-to-day service desk tickets, delivering fast, reliable Tier 1 support in person and remotely while consistently meeting SLA targets
• Administer Okta and provide general employee services support
• Onboard new hires end to end, including provisioning accounts, devices, and application access on time
• Manage and troubleshoot wired and wireless network stacks
• Administer and support MDM platforms (Jamf, Intune) across Mac and Windows devices
• Provide on-site hardware support for offices, meetings, and events
• Contribute to design-level decisions for infrastructure projects -including MDM rollouts, VPN, and RBAC and follow through on implementation
• Support office buildouts and related IT infrastructure needs
• Create and maintain thorough, current internal IT documentation the team can easily reference
• Build strong cross-team relationships, positioning IT as a proactive, trusted partner across the business

Qualifications

• Associate's or Bachelor's degree in Computer Science, IT, or a related field with 2+ years of experience in an IT support or service desk role
• Hands-on experience supporting Mac, Windows, and Linux computers in an enterprise environment
• Working knowledge of Slack, Google Workspace, Okta, Zoom, and JIRA
• Experience with MDM tools such as Jamf and Intune
• Basic wired and wireless network troubleshooting skills
• Ability to lift and move equipment weighing 50 lbs or more
• Strong organizational skills and comfort working across multiple concurrent projects
• A proactive, self-directed approach to identifying and resolving issues
• Strong interpersonal skills and a track record of building relationships across teams
• A demonstrated willingness to learn new tools and technologies quickly
• Experience with Meraki and cloud environments (AWS, GCP, or Azure); relevant certifications such as CompTIA A+, Network+, Jamf Certified Admin, or Microsoft Certified: Endpoint Administrator are a plus
• Prior involvement in multi-team projects such as MDM rollouts, VPN deployments, or RBAC implementations

Salary Range: $90,000 - $125,000 +Bonus + Equity

Blitzy is an equal opportunity employer committed to building a diverse and inclusive team. We believe different perspectives make us stronger. Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Blitzy’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Partner can share more about the specific salary range during the hiring process.