IT Operations Support Student Intern
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Job Summary
The IT Operations Support Student Intern will assist the IT Operations team in supporting daily technology-related activities and ensuring smooth and efficient IT services for internal users. The intern will gain hands-on experience in IT support, incident management, system monitoring, documentation, asset management, and operational processes while working closely with experienced IT professionals.
Key Responsibilities
- Provide first-level support for basic hardware, software, and network-related concerns.
- Assist in monitoring and tracking IT incidents and service requests.
- Support user account administration activities, including account creation, modification, and deactivation.
- Help maintain and update IT documentation, user guides, and operational procedures.
- Assist in hardware and software inventory management and asset tracking.
- Perform routine system checks and report issues or abnormalities to the team.
- Support data gathering, report preparation, and operational metrics tracking.
- Assist with workstation setup, equipment deployment, and user onboarding activities.
- Participate in IT projects and process improvement initiatives as assigned.
- Ensure compliance with company information security policies and IT operational standards.
- Perform other duties and responsibilities related to IT operations as assigned by the supervisor.
Qualifications
- Currently enrolled in a Bachelor's degree program in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field.
- Must be eligible to undergo internship/OJT as required by the school.
- Basic understanding of computer hardware, operating systems, networking, and troubleshooting concepts.
- Familiarity with Microsoft Office applications.
- Knowledge of Windows operating systems and common IT support tools is an advantage.
- Strong analytical and problem-solving skills.
- Good verbal and written communication skills.
- Ability to work effectively in a team environment.
- Willingness to learn and adapt to new technologies and processes.
Preferred Skills
- Basic knowledge of networking concepts (TCP/IP, LAN/WAN, Wi-Fi).
- Familiarity with ticketing systems or IT service management processes.
- Understanding of cybersecurity and data privacy principles.
- Basic knowledge of cloud technologies and collaboration tools.
Learning Opportunities
During the internship, the student will gain exposure to:
- IT Service Management (ITSM) processes
- Incident and Request Management
- IT Asset Management
- End-User Support Services
- System Monitoring and Operations
- Information Security Best Practices
- Technical Documentation and Reporting
- Real-world IT Operations and Support Environment
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