Invoice to Cash Representative - French speaker

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

JOB FUNCTION:

GBS (Global Business Services) plays a key role in delivering standardized, efficient, and globally aligned business processes across multiple functions. As part of the Order-to-Cash (O2C) organization, the Invoice-to-Cash (I2C) team ensures the effective management of accounts receivable, cash collection, cash application, and customer account reconciliation activities.

This role is responsible for proactively managing customer portfolios, ensuring timely payments, resolving account discrepancies, and collaborating closely with both internal and external stakeholders. By combining strong analytical skills, customer focus, and process excellence, the successful candidate will contribute to optimizing cash flow, reducing overdue balances, improving customer relationships, and driving continuous improvement across the accounts receivable process.

RESPONSIBILITIES:

• Proactively manage and collect accounts receivable by engaging customers via phone and email to secure timely payments.
• Send aging statements, invoice copies, and supporting documentation, while coordinating customer discussions regarding account status and payment-related issues.
• Collaborate with Cash Application and Credit Management teams to ensure accurate payment allocation and resolution of outstanding balances.
• Investigate and resolve payment delays, billing discrepancies, and invoicing issues through effective stakeholder engagement and escalation management.
• Maintain accurate forecasting data and provide insightful reporting, including root-cause analysis of collection and cash flow trends.
• Monitor and clear delinquent accounts, with a particular focus on aged receivables and high-risk customer balances.
• Support credit management activities by providing accurate information for credit block reviews and order release decisions.
• Ensure compliance with defined SLAs and contribute to the achievement of Invoice-to-Cash KPIs and continuous process improvement initiatives.

EDUCATION AND EXPERIENCE:

• University or college degree in Finance, Accounting, Business Administration, or a related field.
• Minimum 2 years of experience in Accounts Receivable, Collections, Finance, or Accounting.
• Strong working knowledge of Microsoft Office applications, particularly Excel.
• Experience with SAP and/or Power BI is considered an advantage.

SKILLS AND COMPETENCIES:

• Excellent communication and stakeholder management skills in English and French.
• Strong problem-solving, analytical thinking, and ability to identify root causes.
• Proactive, adaptable, and resilient mindset with a positive approach to change.
• High attention to detail and commitment to accuracy in account management activities.
• Fast learner and collaborative team player with a continuous improvement mindset.

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