Investigation Specialist - Japanese Speaker (1 year FTC, Remote) , KYC
Note:
Customer Trust and Partner Support (CTPS) aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. Job description: Amazon is seeking for individuals who are dedicated, hardworking, analytical and results oriented. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The position relies on an analytical mind, detailed investigation and excellent judgment. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
Key job responsibilities
- This is a 1 year fixed term contract role with a virtual work arrangement.
- Proficiency in English & Japanese with an ability to compose grammatically correct, concise and accurate written responses
- Flexibility with working hours and work on weekends and holidays is part of your normal 5-day shift.
Customer Trust and Partner Support (CTPS) aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. Job description: Amazon is seeking for individuals who are dedicated, hardworking, analytical and results oriented. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The position relies on an analytical mind, detailed investigation and excellent judgment. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
Key job responsibilities
- Review legitimacy and accuracy of submitted documents by sellers and respond back on the case if needed.
- Evaluate personal and business information from Sellers and verifying the information with reliable internal and external sources.
- Work efficiently on portals and tools provided by Amazon in this role.
- Maintain high ethics and integrity with respect to critical data.
- Assess collected information about new Sellers to on board them to sell on Amazon marketplace.
- Implement checks before launch, validate the details and shift out bad actors early on and prevent them from entering the system.
- Communicate effectively via email with our customer base – third party sellers who want to sell on Amazon in its various marketplaces.
- Minimize the damage to overall customer experience on Amazon platform through document validation.
- Reduce avoidable friction for legitimate sellers and keep updated on Standard Operating Procedures (SOPs) and other policies.
- Flexibility to be trained in additional business-related skills and/or work types.
- Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
- Consistently achieve/exceed weekly productivity and quality standards.
- Participate in ad hoc projects/assignments as necessary.
Basic Qualifications
- Minimum a High School Diploma
- Proficiency in English & Japanese with an ability to compose grammatically correct, concise and accurate written responses.
- Experience working with Microsoft Office including Outlook, Word and Excel.
Preferred Qualifications
- Previous work experience in a customer service/retail environment supporting English-speaking customers
- Knowledge of or experience in a fraud/risk management environment
- Experience in insurance, finance, data analysis, research, translation or training with English as the language is a distinct advantage.
- Strong organizational skills.
- Passionate commitment to Amazon's emergence as the world's most customer-centric company.
- Self-disciplined, diligent, proactive and detail oriented.
- Positive, results oriented attitude. Excellent problem-solving skills.
- - Previous work experience in a customer service/retail environment
- - Knowledge of or experience in a fraud/risk management environment
- - Experience in insurance, finance, data analysis, research, translation or training
- - Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority
- - Self-disciplined, diligent, proactive and detail oriented
- - Excellent problem-solving skills
- - Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers