Investigation Specialist II - Related Account Detection, Relay Product Excellence
Amazon is looking for a Senior Investigation Specialist with a strong background in transportation fraud investigations, risk management, and advanced data-driven problem resolution. In this role, the Senior Investigation Specialist will lead complex investigations, mentor junior investigators, and work cross-functionally with stakeholders to build trust-based relationships in order to investigate sophisticated fraud patterns, address critical escalations, and design long-term systemic solutions that protect Amazon's transportation network and deliver a world-class customer experience. In this role, the Senior Investigation Specialist will own end-to-end investigation workflows related to Related Account Detection, drive process improvements, and influence program strategy through data insights.
- Own and drive end-to-end investigations of sophisticated fraud and abuse patterns, including multi-hop related account networks, with minimal guidance
- Pull and synthesize data from multiple databases (using Excel, SQL, Access, and/or other data management systems) to perform deep-dive analysis, identify trends, and produce actionable insights
- Coach and mentor Investigation Specialists on investigation methodology, SOP adherence, and quality standards
- Identify root causes of defects, design and implement process improvements, and develop new SOPs that drive efficiency in Amazon's transportation operations
- Proactively identify emerging fraud and abuse trends, quantify business impact, and recommend mitigation strategies to leadership
- Partner with cross-functional teams to drive investigations to resolution; serve as the escalation point for complex cases
- Consistently exceed productivity and quality targets while helping define team-level benchmarks
- Create investigation narratives, present findings in review forums, and lead strategic projects including automation and tool development
A day in the life
- Work from Office Role (RTO5, M-F)
- Investigation experience required
- Own and drive end-to-end investigations of sophisticated fraud and abuse patterns, including multi-hop related account networks, with minimal guidance
- Pull and synthesize data from multiple databases (using Excel, SQL, Access, and/or other data management systems) to perform deep-dive analysis, identify trends, and produce actionable insights
- Coach and mentor Investigation Specialists on investigation methodology, SOP adherence, and quality standards
- Identify root causes of defects, design and implement process improvements, and develop new SOPs that drive efficiency in Amazon's transportation operations
- Proactively identify emerging fraud and abuse trends, quantify business impact, and recommend mitigation strategies to leadership
- Partner with cross-functional teams to drive investigations to resolution; serve as the escalation point for complex cases
- Consistently exceed productivity and quality targets while helping define team-level benchmarks
- Create investigation narratives, present findings in review forums, and lead strategic projects including automation and tool development
A day in the life
- Investigate complex multi-hop related account cases requiring judgment beyond standard SOPs
- Mentor Investigations specialists through case reviews, calibration sessions, and real-time coaching
- Analyze investigation data to identify systemic patterns and present insights to leadership
- Meet and exceed productivity, quality, and other hygiene metrics/goals
- Identify opportunities to Invent and Simplify processes, and deliver faster with higher standards of accuracy
- Develop and document new investigation methodologies for emerging fraud/abuse patterns
- Partner with stakeholder teams to drive gaps to closure and influence roadmap priorities
Basic Qualifications
- 3+ years of investigation, fraud detection, risk management, or compliance experience
- 1+ years of experience in transportation, logistics, or supply chain operations
- Speak, write, and read fluently in English
- Proficiency with Microsoft Office products (advanced Excel including pivot tables, VLOOKUP, data modeling)
- Experience with SQL or similar query languages for data extraction and analysis
- Demonstrated experience leading process improvements or driving operational efficiency
- Willingness to work flexible hours as per business requirements
Preferred Qualifications
- Experience with e-commerce or marketplace fraud investigations
- Experience mentoring or training junior team members
- Familiarity with data visualization tools (QuickSight, Tableau, or similar)
- Knowledge of graph-based or network analysis techniques for detecting related accounts
- Experience creating SOPs or investigation playbooks
- Background in payments, identity verification, or account integrity
- Ability to manage ambiguity and make sound decisions with incomplete information
- Experience working with cross-functional teams in a global organization