Inside Service Sales
디지털 마케팅, 캠페인 및 고객 활동을 통해 Services awareness를 높이고, Direct Services Sales 와 함께 Sales enablement, Services 기회를 발굴·육성하며, 견적·승인·주문 및 SFDC pipeline 관리까지 영업 전 과정을 지원하는 역할입니다.
Inside Services Sales (SSR)
At Dell Technologies, we create the extraordinary. Our Inside Product Specialists are the experts who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. Our Inside Sales teams rely on them for technical advice during the sales process. They directly advise customers on everything from product features and configurations, through to pricing and availability. Crucially, however complex the question, they’re ready to deliver technical solutions to meet customers’ needs via phone, chat, web or email.
What you’ll achieve:
As a Specialist, you will own a defined product set, responding to customer inquiries with accurate configurations and clear guidance. You will collaborate with Inside Sales to qualify needs, prepare quotes, and ensure availability and delivery expectations. You will contribute to playbooks and knowledge articles that improve team efficiency and customer experience.
Join us to do the best work of your career and make a profound social impact as a Specialist on our Inside Product Specialist team.
You will:
1. Sales Enablement & Stakeholder Collaboration
- Build Services awareness through AI tools, digital marketing tactics, campaigns, events, and customer engagements.
- Plan and support Services training for Core Sales, ISR, and TSR teams, including training needs assessment and content development.
- Support new or updated services offering launches by providing relevant materials and sharing Services updates, business information, and guidelines.
2. Services Business Growth & Performance
- Support customer engagement and Services deal closure in collaboration with other Sales reps
- Communicate services value propositions and strengthen portfolio positioning.
- Identify, qualify, and develop services opportunities, upsell for assigned territory.
3. End-to-End Services Opportunity Management with Direct Services Sales
- Manage the complete services sales process from deal initiation to order placement.
- Support partner processes, service pricing, quotations, approvals, and order execution.
- Manage governance, legal review, procurement compliance, risk, and internal approvals.
- Maintain accurate SFDC opportunities, pipeline, and forecast.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- 5+ years’ experience in a relationship selling role with a Bachelor’s degree
- Customer-facing communication and problem-solving skills.
- Ability to translate requirements into accurate configurations.
- Attention to detail in documentation and data integrity.
- Comfort working across chat/phone/email in a fast-paced environment.
Desirable Requirements
- Bachelor’s degree in Business/Marketing/Engineering or related field.
- Exposure to CRM/CPQ and inventory/pricing systems.
[안내사항]
- 법령에 의해, 보훈/장애인/국가유공자 등 취업 보호 대상자 채용 우대합니다.
- 지원서 허위사실이 있는 경우, 합격이 취소될 수 있습니다.
- 본 채용은 적합한 후보자가 있을 경우, 채용 마감일보다 빨리 마감될 수 있습니다.