Infra Delivery Install Manager - FLEX

Accelerate infrastructure delivery by leading a PA FLEX Team — a mobile, high-impact traveling team that deploys across multiple data center sites to provide surge capacity wherever it’s needed most. You’ll manage and develop a team of install technicians as part of a collaborative group of FLEX managers, coordinating multi-site deployments and driving cross-functional expertise across all stages of infrastructure delivery, from receiving and staging through late-bind cabling, rack positioning, and quality assurance.

The Infra Delivery Install Manager on the FLEX team works alongside other FLEX managers to lead technicians who are installing and building server rack capacity for our customers. You will coordinate team resources to support delivery needs across multiple sites, ensuring your team fills the most urgent gaps and accelerates delivery timelines to help sites meet capacity goals during high-demand periods. You must be passionate about Customer Experience, think and act globally, and want to contribute to innovations in Data Center Infrastructure.

AWS Global Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

NOTE: Relocation assistance will be provided to eligible candidates who relocate for this position.

NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role

Key job responsibilities

• Managing and developing a team of install technicians, providing both technical and leadership expertise and ensuring the highest levels of performance
• Coordinating work priorities and resource allocation across multiple PA data center sites to optimize delivery timelines
• Partnering with other FLEX managers and site leadership to identify surge capacity needs and deploy team resources accordingly
• Planning and scheduling team deployments across the regional portfolio based on site readiness and capacity demand
• Tracking deployment progress across assigned sites and escalating risks or blockers to regional leadership
• Coordinating multi-site deployments as part of a mobile team model, providing surge capacity to accelerate delivery timelines
• Delivering capacity to existing Data Centers and helping build and bring online new Data Centers
• Contributing across all lanes of infrastructure delivery — receiving, staging, rack installation, cabling, and quality assurance — filling the most urgent needs at each site
• Constantly improving all processes and procedures to drive operational excellence
• Assisting and managing relationships with external vendors and contractors
• Ensuring proper safety and security standards are maintained and exceeded during all infrastructure delivery activities
• Creating and maintaining metrics on all aspects of team performance and utilizing those metrics to drive positive changes
• Recruiting and training data center technicians to ensure appropriate staffing levels
• Traveling within and outside of the regional work area is required. You will be responsible for maintaining a reliable personal vehicle and valid driver’s license to travel within the regional work area, as company transportation will not be provided
• Could require travel up to 90% of the time

Physical Requirements:

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
• Working in cramped and/or elevated and/or noisy environments
• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation

This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.
Essential Requirements:

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods and during activation for regional support.
• Travel frequency will vary based on business needs.
• Work a flexible schedule including weekends, nights, and holidays

Candidates must be able to independently travel (over 50 miles) or independently commute (less than 50 miles) to active data center sites as required by business needs.

Basic Qualifications

• 2+ years of in a data center technology role experience
• 2+ years of TCP/IP networking, network cabling, fiber, optic types, and test equipment experience
• 2+ years of management/team lead function experience
• Work flexible shifts including nights, weekends, or holidays in a 24/7/365 environment

Preferred Qualifications

• Bachelor's degree in an IT-related field (e.g., Computer Science, Network Engineering), or experience in professional or military IT-related roles
• Experience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies
• Understanding of networking infrastructure topology

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, PA, FAIRLESS HILLS - 78,400.00 - 137,300.00 USD annually