Incident Response Team Agent

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Job Title: Incident Response Team Agent

Location: Belgrade, Serbia

Shifts: 1st, 2nd and 3rd

Are you calm under pressure and enjoy solving problems in a fast-paced environment? We are looking for a Major Incident Coordinator to help manage critical incidents, minimize service disruptions, and ensure clear communication with stakeholders.

Key Responsibilities

• Coordinate and manage critical incidents, ensuring timely resolution and minimal business impact.
• Act as the main escalation point for high-priority incidents.
• Work closely with Service Desk and support teams during major outages.
• Organize bridge calls and coordinate communications during incidents.
• Provide regular updates to customers and internal stakeholders.
• Monitor customer requests and respond promptly.
• Handle inbound and outbound calls related to incident management.
• Create and maintain knowledge articles and documentation.
• Support special projects and additional tasks as assigned by management.

What We're Looking For

• Strong communication and coordination skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Excellent problem-solving and organizational skills.
• Experience in IT support, incident management, or a similar role is an advantage.
• Comfortable working in a team-oriented environment.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”