Head of Strategic Accounts

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

As the Senior Director of Enterprise Sales, you will be responsible for leading and managing the sales team to achieve revenue targets and drive business growth. Your role will involve developing and implementing sales strategies, managing key client relationships, driving pipeline creation, and collaborating with cross-functional teams to enhance overall sales performance. You will be a key driver in identifying new business opportunities, expanding market reach, and ensuring customer satisfaction.

Responsibilities:

• Present and demonstrate products/services: Effectively communicate the features, benefits, and value propositions of our products/services to prospective customers.
• Understand your customer through research and the business problem they are trying to solve.  Then be able to articulate how a Genesys is a solution to their problem, not just focusing on the features of the software.
• Build and maintain customer relationships: Develop and nurture relationships with existing and potential customers. Provide excellent customer service, address inquiries, and resolve any concerns or issues promptly.
• Drive new logo and expansion growth.
• Achieve sales targets: Meet or exceed assigned sales targets and quotas on a regular basis. Continuously work towards improving sales performance and achieving personal and team goals.
• Conduct sales negotiations: Engage in price negotiations and overcome objections to secure sales. Utilize effective sales techniques to persuade customers and close deals.
• Collaborate with internal teams: Liaise with marketing, product development, and customer support teams to gather information, provide feedback, and ensure customer satisfaction.
• Stay updated on industry trends: Stay informed about industry trends, market conditions, and competitor activities. Continuously expand product knowledge to effectively address customer needs and stay ahead of the competition.

Qualifications:

• BS degree or equivalent work experience
• 10+ years of experience in enterprise software sales
• 5 years direct management experience in enterprise software sales
• Excellent communication and interpersonal skills.
• Strong customer focus and the ability to build and maintain relationships.
• Self-motivated and driven to achieve sales targets.
• Demonstrated ability to increase new logos and expanding business
• Demonstrated ability to work independently as well as collaboratively in a team environment.
• Proficiency in using CRM software and other sales tools.
• Ability to adapt to changing priorities and handle multiple tasks simultaneously.
• Willingness to learn and develop sales skills and product knowledge

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$138,400.00 - $243,400.00

Benefits:

• Medical, Dental, and Vision Insurance. 
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.