Head of Scaled Business Sales, Google Customer Solutions

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer.

As a GCS Sales Engage Lead, you will manage business engagements with GCS’ SMB advertisers in the market. You will own and strengthen executive-level client relationships and provide business growth strategy consultation through key C-level meetings, quarterly reviews, and speaking engagements.

You will be responsible for recruitment, coaching and development of a team of account managers, helping them engage with senior stakeholders at top clients. You will also partner closely with cross-functional teams (e.g., Agency, PSA, International Growth) to help drive the success of the overall Engage segment.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Deliver business growth, engagement and client satisfaction for a portfolio of GCS- managed engage advertisers. Manage and strengthen executive-level client relationships through key meetings, business reviews and speaking engagements.
• Recruit, retain, and lead the team of GCS Account Strategists and accelerated growth strategists to ensure improved same-store growth and enhanced portfolio health.
• Lead and coach a sales team and help them engage with stakeholders across GCS customers and agencies. Build and actively manage an effective long-term planning process with advertisers.
• Partner closely with cross-functional teams (Agency, gTech, Marketing, PSA, and International Growth) to help drive the success of the overall Engage segments.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 11 years of industry experience in advertising, consultative sales, business development, or IT, or 8 years of experience with an advanced degree.
  

Preferred qualifications:

• Ability to model and coach sales behaviors including, C-level engagement, effective questioning, objection handling, competitive selling, building pipeline.
• Ability to influence and lead.
• Ability to develop and deliver business strategies and relationships sustainable in the short- and long-term.
• Ability to speak and write in English fluently to communicate with and serve English speaking customers.
• Excellent problem-solving skills to assess performance, with the ability to develop actionable insights to capture opportunities.