GTM Strategy & Operations, Policy

OpenAI•Published 1 days ago•First seen 1 days ago

About the Team

The GTM Business Operations & Strategy team helps shape and scale how our B2B business grows across products, customer segments, and routes to market. We work closely with Product, Sales, Success, Data Science, Finance, Marketing, Legal, Security, and Operations to define strategic priorities, evaluate growth opportunities, and translate those priorities into the plans, processes, and cross-functional coordination required to execute well.

Our work sits at the intersection of strategy and execution. We frame the most important questions facing the business, turn complex inputs into clear decisions and operating plans, and build the structures needed to move priority initiatives forward across teams. The team plays a central role in helping the organization stay focused on where to grow, how to execute, and what needs to be in place for new initiatives to scale successfully.

About the Role

We’re looking for an exceptional individual contributor to join our team and own GTM business strategy and operations for Security & Safety across the GTM organization. As AI models and products advance, safety and security are critical to deploying AI broadly. This role is ideal for someone who combines strong operational judgment with fluency in security and safety practices and enjoys turning ambiguity into clear strategies, processes, and operating rhythms.

You’ll be a senior individual contributor responsible for shaping how we bring security- and safety-critical products, capabilities, and policies to market. You will develop the GTM operating model for the Safety & Security program, creating scalable mechanisms that help the organization respond to evolving customer needs and support growth as new products are introduced.

Your work will include developing and operationalizing data retention policies, creating go-to-market strategy for cybersecurity models, and defining application security requirements from the field to inform product and policy decisions. You will also translate recurring customer and seller needs into clear recommendations for Product, Security, Policy, Safety, Legal, Data, and GTM leadership.

Success in this role will require influence without formal authority, strong cross-functional judgment, and the ability to move between strategic planning and hands-on execution.

This role is based in San Francisco, CA. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees.

In this role, you will:

Define the structure and operating model for the Safety & Security program within GTM, including ownership, decision forums, planning cadences, and escalation paths.
Develop and operationalize data retention policies across products, customer segments, and deployment scenarios in partnership with Product, Security, Policy, Safety, Legal, and Data.
Build go-to-market strategy for cybersecurity models, including target customers, use cases, commercialization approach, launch readiness, success metrics, and field enablement.
Create scalable mechanisms to capture recurring security, safety, and application security needs from customers and field teams.
Translate field requirements and customer feedback into structured recommendations for product roadmaps, policies, enablement, and operational priorities.
Track customer demand, implementation blockers, and market signals to refine strategy and inform cross-functional decisions.
Establish clear operating rhythms and decision-making processes that improve execution across Product, Security, Policy, Safety, Legal, Data, Sales, Customer Success, Marketing, and Revenue Operations.
Prepare concise analyses, recommendations, and materials for senior stakeholders and executive decision-making.
Identify opportunities to improve how GTM teams understand, position, and support security- and safety-critical products.
Drive priority initiatives from strategy through implementation, maintaining momentum across multiple teams and workstreams.

You might thrive in this role if you:

Have 10+ years of experience across GTM strategy, business operations, product strategy, security strategy, consulting, or related functions in high-growth technology environments.
Bring strong fluency in enterprise security and application security, with working knowledge of data retention, IAM, audit logging, secure development practices, and vulnerability management.
Have experience translating field requirements and customer feedback into product roadmap input, operational priorities, and scalable GTM programs.
Are comfortable working with technical products and engaging effectively with technical, business, and executive stakeholders.
Are highly analytical and can turn qualitative feedback and recurring field patterns into clear priorities and action.
Have demonstrated success driving complex cross-functional initiatives without relying on formal authority.
Are able to move between long-term strategic direction and hands-on execution, bringing structure to ambiguous and fast-moving environments.
Have strong judgment and can make clear recommendations when inputs are incomplete, competing, or rapidly changing.
Are an exceptional communicator who can simplify complex topics and build alignment across technical and non-technical teams.
Enjoy operating as a senior individual contributor with broad scope, high autonomy, and responsibility for outcomes.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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Compensation: USD 347,000 - 405,000 per year