Growth Account Manager

Xendit is an enterprise payments platform powering complex financial operations across Southeast Asia and global markets. We provide a unified API layer combining payment processing, global payouts, localized FX, identity compliance, and fraud protection. As a trusted financial partner backed by top-tier global investors, Xendit processes high-throughput transaction flows for leading global platforms including Meta, Traveloka, ByteDance, Wise, and Grab, building resilient payment infrastructure to drive regional commerce forward.

About the Job

We are seeking a strategic and commercially minded Account Manager to grow a portfolio of high-potential accounts across Southeast Asia and Greater China. You will work with ambitious businesses, including emerging international e-commerce brands and local technology companies, to identify opportunities and support their expansion. We aren't looking for a "check-in" person, we need a growth architect who thrives on seeing their clients level up.

Minimum Qualifications

• 3+ years of B2B account management or strategic sales experience in financial services, fintech, or payments
• Proven track record of consistently growing revenue within accounts. Experience managing global accounts is a strong plus
• Familiarity with the Philippines market, as well as the broader regional landscape, is essential. You understand the needs and cultural nuances of local and cross-border merchants across Southeast Asia and Greater China.
• Core Competencies:
• Builder & Founder-Like Mentality: You thrive in “zero-to-one” environments. You are hands-on, take full ownership, and are relentless in removing blockers for your clients and your team
• Exceptional Communicator: You possess professional proficiency in English. You can persuasively present to key stakeholders in Malaysia/Thailand and Greater China, and collaborate effectively with internal teams Globally.
• Data-Led & Analytical: You make decisions based on data, not gut feel. You can analyze transaction patterns to identify untapped potential and risks merchant may face

Attributes We Value:

• Hustle with Integrity: You move fast, but you build trust through transparency and reliability
• Curiosity: You constantly ask “why” and dig deep to understand the root problem, not just the surface request
• Resilience: You are undeterred by long sales cycles and complex procurement processes

Responsibilities

1.⁠ ⁠ Portfolio Growth & Revenue Ownership

• Own the full P&L for a portfolio of accounts. Drive revenue and transaction volume through upselling, cross-selling (payment acceptance, FX, payouts) and new use case expansion.
• Develop and execute comprehensive 12-18 month account plans for each major client, articulating clear growth strategies and proactively managing churn risk
• Consistently exceed revenue targets by focusing on high-impact input metrics and maintaining a clean, accurate pipeline in Salesforce

2.⁠ ⁠Executive & Multi-Stakeholder Relationship Building

• Build and nurture C-level relationships (CEO, CFO, Head of Product, CTO) within your accounts. Understand their strategic objectives and align Xendit’s roadmap to solve their core business challenges
• Lead Quarterly Business Reviews (QBRs) and executive business reviews, providing data-driven insights and demonstrating clear ROI
• Serve as the trusted advisor and single point of contact, navigating complex organizational structures to secure buy-in and consensus

3.⁠ ⁠Cross-Functional Influence

• Partner with internal teams (Product, Marketing, Engineering, Compliance, Legal) to bring the our clients’ needs back to the organization, influencing our product roadmap and regional strategy
• Work closely with the Account Executive and Customer Success teams to identify and scope net-new opportunities, bridging the gap between commercial terms and technical feasibility

4.⁠ ⁠Market Intelligence & Local Expertise

• Stay ahead of regulatory shifts and payment trends in Southeast Asia. Act as a subject matter expert on cross-border flows between  Southeast Asia and CN/HK
• Identify synergies between Xendit’s 7-market licensed infrastructure and the specific needs of the Philippines expanding into the region and vice versa.

Do whatever it takes to make Xendit succeed!

Why Join Xendit?

• Impact at Scale: You won’t be a small cog in a giant machine. You will own a significant book of business that directly impacts Xendit’s regional growth.
• Licensed Infrastructure: Sell more than just a gateway. You have acquiring, remittance , banking, VASP, and lending licenses as your arsenal.
• Culture of Builders: We are a team of doers. We hire people who want to build, not just maintain.
• Accelerated Career Growth: We promote from within and offer high-visibility projects with direct exposure to global leadership.