Global Markets Lead - Global Buyer CRM

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Team & Role

The Global CRM team powers personalised, data-led engagement across email, push notifications, and in-product messaging—contributing approximately 10% of total eBay revenue. As the Senior Manager, Global Markets – Global Buyer CRM, you will drive cross-functional strategy, establish governance across complex organisational structures, set direction across multiple concurrent global workstreams, and own the strategic vision for how we understand, prioritise, and activate buyers across our most critical international markets and business lines, including Buyer, C2C, Shipping, Incentives, and Financial Services.

Operating at the centre of CRM’s AI transformation, you will establish the operational rhythm for how Global Markets CRM operates, learns, and scales. This is a senior leadership role designed for an enterprise strategist who proactively identifies and prioritises key opportunities, exercises sound executive judgment, navigates ambiguity across global organisations, and builds scalable systems to set the quality bar for strategy, communications, and content.

• Strategic Vision & Multi-Workstream Direction: Drive overall strategic direction for broader enterprise programmes, establishing evidence-based CRM strategies, learning agendas, and market prioritisation frameworks to solve high-value customer problems.
• AI Engine & Content Strategy: Shape scalable, modular content systems, metadata, and decisioning inputs to power eBay’s next-generation AI CRM engine.
• Cross-Market Scaling: Build cross-regional alignment to rapidly scale, adapt, and refine winning engagement strategies and performance insights globally.
• Executive & XFN Partnership: Work in close coordination with the organisation's top leadership, Regional Market Leads, Product, Commercial, AI Transformation, Analytics, and Creative teams to define unified, hyper-personalised customer experiences.

What You Will Accomplish

Strategic Leadership, Governance & Organizational Excellence

• Own Cross-Market Strategy: Define and lead evidence-based CRM strategies, target customer segments, and regional learning agendas across key global markets.
• Drive Insight-Led Governance: Replace reactive campaign planning with data-backed frameworks and change leadership, grounding organisational decisions in customer behaviour, commercial context, and clear hypotheses.
• Deliver Growth Outcomes: Own performance metrics across key markets, continuously identifying what strategies to scale, adapt, or discontinue.

AI Transformation & Scalable Content

• Build AI CRM Strategy: Partner with AI Innovation, Product, and Analytics teams to define the decisioning inputs, metadata, and modular content required to power eBay’s AI Engine.
• Champion AI Adoption: Lead by example in leveraging AI-powered tools to iterate and optimise high-quality CRM content at speed and scale.

Cross-Functional Leadership & Performance

• Executive Support & Strategic Alignment: Build trusted partnerships with executive leadership, serving as the senior CRM partner and primary point of contact for VP/GMs across Commercial, Product, Marketing, AI, and Analytics to navigate sensitive or high-priority situations.
• Lead Cross-Market Reviews: Maintain performance visibility across regions, balancing short-term commercial goals with channel health and long-term customer lifetime value.
• Build, Coach & Scale Teams: Lead, mentor, and develop a high-accountability team of Market Leads and Customer Strategists, cultivating a culture of performance, innovation, and operational discipline across matrixed groups.

What You Will Bring

• 10+ years of progressive CRM and marketing leadership experience, including proven experience managing multi-market operations and driving cross-functional enterprise programmes within e-commerce, tech, or retail.
• Deep Domain Expertise: Mastery of lifecycle marketing, trigger-based engagement, personalised messaging, and channel performance metrics.
• Commercial & Analytical Acumen: Skilled in combining qualitative research, behavioral data, and financial targets to size opportunities and make investment trade-offs.
• AI & Tech Literacy: Experience with or strong curiosity toward AI-powered workflow tools, automated decisioning engines, and modern content systems.
• Executive Presence & Change Leadership: Demonstrated leadership in influencing overall strategic direction for broad programmes, exercising sound judgment, and driving organisational change across executive stakeholders.
• People & Culture Builder: A passion for coaching talent, setting high standards, and fostering a fast-learning, customer-obsessed team culture.

Are you ready to shape the future of AI-driven global marketing at eBay? We want to hear from you!

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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