Fraud Manager, Apple Wallets, Payments and Commerce (APAC)

Summary

Apple is seeking an experienced Fraud Manager to manage and execute risk and fraud prevention measures for the Apple Pay and Apple Wallet platforms across the Greater China, Australia, New Zealand and South East Asia (GCANZSEA) region.
Based in Sydney, you will be a pivotal member of the GCANZSEA Business Operations team. This is a key externally-facing role, requiring you to build and maintain strong relationships with a diverse range of partners—including banks, transit operators, and payment networks. You will be their primary contact for fraud prevention, guiding them from initial onboarding to long-term operational success, while also collaborating closely with Apple's internal global technical, business, and fraud teams.

Description

Our team is responsible for launching and managing these partnerships, with a focus on maintaining key performance metrics, minimising fraud and ensuring seamless day-to-day interactions. We operate in a dynamic, evolving environment and seek proactive individuals who are ready to take a hands-on approach to help us achieve our ambitious goals.

Responsibilities

• Support the execution of the GCANZSEA fraud prevention program, ensuring alignment with global strategy.
• Drive continuous improvement in fraud detection and prevention systems, processes, and controls with partners.
• Cultivate and manage strategic relationships with risk and fraud teams at partner organisations, including issuing banks, payment networks, and transit authorities.
• Collaborate with cross-functional teams, including Product, Engineering and Data Science, to help partners implement innovative fraud mitigation solutions.
• Optimise fraud operations by analysing data, refining processes and implementing best practices for case management to improve efficiency and effectiveness.
• Act as the regional point of contact for any fraud events, coordinating escalation with partners and internal teams
• Lead regular business reviews and workshops with partners to drive alignment, share insights, and enhance fraud prevention efforts.

Minimum Qualifications

• Minimum 10 years of relevant experience

Preferred Qualifications

• Significant experience in a fraud prevention role at a card issuer or payment scheme.
• Deep knowledge of the payments ecosystem, including various payment networks, fraud detection technologies, and emerging trends.
• Demonstrated success in managing and optimising counter-fraud operations and processes.
• Proven experience in a partner-facing role, with the ability to build and maintain strong relationships with external stakeholders.
• Highly motivated and self-directed, with a strong sense of ownership and a focus on achieving key business outcomes.
• Exceptional analytical and data-driven mindset, with the ability to translate complex information into actionable insights.
• Excellent process analysis skills, with the ability to identify inefficiencies and implement meaningful improvements.