Field Service Engineer - Data Centre
At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive, and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration, and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers, and sales specialists to provide solutions.
What you’ll achieve:
As a Field Service Engineer, you will ensure complete customer satisfaction through prompt on-site arrival, technical expertise, and professionalism. Providing break fix, maintenance, troubleshooting and repair of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems.
Join us to do the best work of your career and make a profound social impact as a Field Service Engineer on our team in Melbourne or Perth.
Qualifications
Essential Requirements
- Associate or bachelor’s degree in IT, Computer Engineering, or related field
- 1 - 3 years in technical support, field engineering, or data center support roles; additional experience is a strong advantage
- Excellent troubleshooting and problem-solving abilities
- Proficiency in interpreting system logs, diagnostic outputs, and performance data
- Clear verbal and written communication skills with a customer-first mindset
- Willing to travel to customer sites as required across Australia at short notice
- Flexibility to work overtime or alternative schedules when necessary, including on-call responsibilities
- Ability to lift and move equipment up to 22kgs
Desirable Requirements
- Hands-on expertise with Dell hardware (servers, storage, networking) and data center environments
- Dell Proven Professional Certification (Storage Technology Foundations)
- Additional Dell Proven Professional Certifications
Responsibilities
- Deliver on-site technical support ensuring rapid recovery and minimal downtime
- Apply technical support expertise to resolve customer issues
- Drive engagement with customer onsite teams when necessary, providing guidance, training, or support on approved technical procedures, answering queries, and facilitating effective coordination for parts and equipment delivery or pickup
- Work closely with peers, remote support and internal SMEs to increase knowledge and resolve customer issues
- Use trouble-shooting tools, content and analytical practices to help determine best ways to resolve identified and unidentified problems
- Perform proactive and reactive maintenance and hardware PFRs per established procedures
- Enforce safety, quality, and documentation guidelines during interventions
- Orchestrate with logistics teams for expedited delivery of critical parts during high-priority outages; often managing multi-million dollars of inventory
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: