Field Service Engineer
Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more about what we do.
At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winning culture. Learn more about our benefits.
Responsibilities- Providing both On-site and Remote support to EMT Customer Install Base
- Technical Support for customers with i3070/i1000/i7090 & Functional Test System
- Repair of i3070/i1000/i7090 & Functional Test System at customer premises
- Calibration and Maintenance of i3070/i1000/i7090 & Functional Test System
- Part Verification for customer ordering replacement part
- Perform Site-Preparation and Site-Verification before system installation
- Perform new system installation and commissioning of i3070/i1000/i7090 & Function Test System
- Work with customer to identify root cause for technical issue and provide diagnosis resolution to resolve issue
- Work with R&D with technical feedback on product/test system engineering team for system enhancement to meet market or industrial standard
- Conduct Customer Training for Hardware Maintenance for i3070/i1000/i7090 & Functional Test System
- Software support such as software installation, licensing support, software updates and patches
- Raise CIRF for OBD & DOA Case
- Bachelor’s Degree in Electrical/Electronics Engineering, Applied Physics and a broad knowledge of the measurement science
- Relevant years of experience in SMT ICT Functional Testing
- Customer management and communication
- Basic soft skill & communication techniques
- Adequate computing skills such as Windows & Microsoft Office products
- Must be flexible and capable to work in a changing priorities environment
- English language proficiency, with advantage if Chinese language proficiency
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***